Oil Change Service Advisor

Delta Sonic • Oswego, IL

7d

About The Position

Oil Change Service Advisors are front-line representatives of the Delta Sonic team. They greet customers in a positive, enthusiastic, and professional manner and educate them about products and services. They listen to customers and recommend services based on maintenance schedules and service requirements. This fast-paced role requires multitasking with urgency while meeting customer service expectations. Advisors also transact purchases, handle cash according to procedures, follow position-specific procedures, and maintain the cleanliness and upkeep of the shop. To build product knowledge, Advisors are cross-trained to work as Oil Change Technicians and are initially hired into that entry-level position. The posting lists pay of $19.50 per hour plus eligible commission for the Advisor role and Technician position, and also lists $19.25 per hour plus eligible commission during Technician work and after required Advisor training and certification.

Requirements

• Must be at least 18 years old.
• Prior experience in automotive service writing, customer service, and/or sales is required.
• Excellent communication skills and a passion for providing great customer service.
• Honesty and integrity.
• Courteous and professional demeanor.
• Detail-oriented mindset.
• Ability to work as part of a team.
• Willingness to work in all weather conditions, both indoors and outdoors.
• Ability to work with a sense of urgency.
• Ability to stand, walk, and bend for long periods.
• Ability to lift moderate amounts of weight.
• Willingness to work a flexible schedule.
• Year-round schedule availability is required; seasonal employment due to attending school is no longer available effective June 1, 2024.
• A valid driver's license is preferred.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Greet customers positively, enthusiastically, and professionally.
• Educate customers about products and services.
• Listen actively and recommend services based on maintenance schedules and service requirements.
• Multitask with urgency while meeting customer service expectations.
• Process customer purchases and follow proper cash-handling procedures.
• Follow all position-specific procedures.
• Maintain the shop premises, including cleanliness.
• Cross-train and work in the Oil Change Technician position to enhance product knowledge.

Benefits

• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including health, dental, vision, life, and disability insurance
• 401(k)
• Health savings account (HSA)
• Flexible spending account (FSA)
• Career opportunities
• Team-oriented culture
• Eligible commission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed