Oil Change Service Advisor

Delta Sonic • Town of West Seneca, NY

18d • Onsite

About The Position

Oil Change Service Advisors are front-line representatives of the Delta Sonic team. They greet customers positively and professionally, explain products and services, and recommend services based on maintenance schedules and customer needs. The fast-paced role requires multitasking with urgency while meeting customer service expectations. Advisors transact customer purchases, follow cash-handling and position-specific procedures, and help maintain a clean shop. To build product knowledge, advisors are cross-trained as Oil Change Technicians. Employees are hired initially as Oil Change Technicians and, after completing and receiving certification for the required Service Advisor training, work as Oil Change Service Advisors. The stated pay rate is $19.50 per hour, plus eligible commission, in either position. The role is based in state-of-the-art automotive service shops and requires year-round schedule availability.

Requirements

• Must be at least 18 years of age.
• Prior experience in automotive service writing, customer service, and/or sales is required.
• Excellent communication skills and a passion for providing great customer service.
• Demonstrated honesty and integrity.
• Courteous and professional demeanor.
• Detail-oriented mindset.
• Ability to work as part of a team.
• Willingness to work in indoor and outdoor environments and in all weather conditions.
• Ability to work with a sense of urgency.
• Ability to stand, walk, and bend for long periods.
• Ability to lift moderate amounts of weight.
• Willingness to work a flexible schedule.
• Year-round schedule availability is required; seasonal employment opportunities for those attending school are no longer available, effective June 1, 2024.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Greet customers in a positive, enthusiastic, and professional manner.
• Educate customers about products and services.
• Listen actively and recommend services based on maintenance schedules and service requirements.
• Multitask with a sense of urgency while meeting customer service expectations.
• Process customer purchases and follow proper cash-handling procedures.
• Follow position-specific procedures.
• Maintain the cleanliness of the shop premises.
• Complete cross-training as an Oil Change Technician to enhance product knowledge.

Benefits

• Career opportunities
• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including health, dental, vision, life, and disability insurance, plus 401(k), HSA, and FSA
• Fun, team-oriented culture
• Eligible commission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed