Oil Change Service Advisor

Delta Sonic • Town of Cheektowaga, NY

18d • Onsite

About The Position

Oil Change Service Advisors are front-line representatives of the Delta Sonic team. They greet customers in a positive, enthusiastic, and professional manner and educate them about products and services. Advisors listen actively and provide service recommendations based on maintenance schedules and service requirements.

This fast-paced role requires multitasking with a sense of urgency while meeting customer service expectations. Advisors transact customer purchases, follow proper cash-handling procedures and position-specific processes, and help maintain clean shop premises. To enhance product knowledge, advisors are cross-trained as Oil Change Technicians and are initially hired into that entry-level position. The technician pay rate is $19.50 per hour plus eligible commission; after completing and certifying the required Service Advisor training, the pay rate is also $19.50 per hour plus eligible commission. The role is based in state-of-the-art automotive service shops.

Requirements

• Must be at least 18 years old.
• Prior experience in automotive service writing, customer service, and/or sales is required.
• Excellent communication skills and a passion for providing great customer service.
• Honesty and integrity.
• Courteous and professional demeanor.
• Detail-oriented mindset.
• Ability to work as part of a team.
• Willingness to work in all weather conditions and in indoor and outdoor environments.
• Ability to work with a sense of urgency.
• Ability to stand, walk, and bend for long periods.
• Ability to lift moderate amounts of weight.
• Willingness to work a flexible schedule.
• Year-round schedule availability is required; seasonal employment opportunities due to attending school are no longer available effective June 1, 2024.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Greet customers positively, enthusiastically, and professionally.
• Educate customers about products and services.
• Listen actively and recommend services based on maintenance schedules and service requirements.
• Multitask with a sense of urgency while meeting customer service expectations.
• Process customer purchases and follow proper cash-handling procedures.
• Follow position-specific procedures.
• Help maintain the cleanliness and upkeep of shop premises.
• Cross-train and work as an Oil Change Technician to enhance product knowledge.

Benefits

• Career opportunities
• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including health, dental, vision, life, and disability insurance, plus 401(k), HSA, and FSA
• Fun, team-oriented culture
• Fun recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed