Oil Change Service Advisor

Delta Sonic • City of Niagara Falls, NY

22d

About The Position

Delta Sonic is hiring Oil Change Service Advisors to serve as front-line representatives in its automotive service shops. Advisors greet customers positively and professionally, explain products and services, and recommend services based on maintenance schedules and vehicle requirements. This fast-paced role involves multitasking with urgency while meeting customer service expectations. Advisors also process purchases, follow cash-handling and position-specific procedures, and help maintain a clean shop. To build product knowledge, advisors are cross-trained as Oil Change Technicians and begin employment in that entry-level role. The job offers a stated pay rate of $19.25 per hour, plus eligible commission, while working as an Oil Change Technician and after completing and certifying the required Service Advisor training. The posting also separately lists a $19.50 hourly rate plus eligible commission for the technician position and for this position.

Requirements

• Must be at least 18 years of age.
• Prior experience in automotive service writing, customer service, and/or sales is required.
• Excellent communication skills and a passion for providing great customer service.
• Unwavering honesty and integrity.
• Courteous and professional demeanor.
• Detail-oriented mindset.
• Ability to work as part of a team.
• Willingness to work in all weather conditions, indoors and outdoors.
• Ability to work with a sense of urgency.
• Ability to stand, walk, and bend for long periods.
• Ability to lift moderate amounts of weight.
• Willingness to work a flexible schedule.
• Year-round schedule availability is required; seasonal employment due to school attendance is no longer available effective June 1, 2024.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Greet customers in a positive, enthusiastic, and professional manner.
• Educate customers about products and services.
• Listen actively and provide service recommendations based on maintenance schedules and service requirements.
• Multitask with a sense of urgency while meeting customer service expectations.
• Process customer purchases and follow proper cash-handling procedures.
• Follow position-specific procedures.
• Maintain the cleanliness of shop premises.
• Cross-train and work in the Oil Change Technician position.

Benefits

• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including health, dental, vision, life, and disability insurance, plus 401(k), HSA, and FSA
• Career opportunities
• Fun recognition programs
• Fun, team-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed