Oil Change Service Advisor

Delta Sonic • Town of Amherst, NY

22d • Onsite

About The Position

Oil Change Service Advisors are front-line representatives of the Delta Sonic team. They greet customers in a positive, enthusiastic, and professional manner, educate them about products and services, and provide service recommendations based on maintenance schedules and service requirements. The role requires active listening, professional customer interaction, multitasking with urgency, and meeting customer-service expectations.

Additional duties include processing customer purchases, following proper cash-handling procedures and position-specific procedures, and maintaining the cleanliness of the shop premises. Advisors are cross-trained as Oil Change Technicians to enhance product knowledge. Candidates are hired into the entry-level Oil Change Technician position and, after completing and receiving certification for the required Service Advisor training, work as Oil Change Service Advisors. The stated pay rate is $19.50 per hour, plus eligible commission, in both positions. The role is based in state-of-the-art automotive service shops and requires year-round schedule availability.

Requirements

• Must be at least 18 years of age.
• Prior experience in automotive service writing, customer service, and/or sales is required.
• Excellent communication skills and a passion for providing great customer service.
• Unwavering honesty and integrity.
• Courteous and professional demeanor.
• Detail-oriented mindset.
• Must be a team player.
• Willingness to work in all weather conditions and in indoor and outdoor environments.
• Ability to work with a sense of urgency.
• Ability to stand, walk, and bend for long periods.
• Ability to lift moderate amounts of weight.
• Willingness to work a flexible schedule.
• Year-round schedule availability is required; seasonal employment due to attending school is no longer available effective June 1, 2024.
• A valid driver's license is preferred.

Responsibilities

• Greet customers in a positive, enthusiastic, and professional manner.
• Educate customers about products and services.
• Listen actively and provide service recommendations based on maintenance schedules and service requirements.
• Multitask with a sense of urgency while meeting customer-service expectations.
• Process customer purchases and follow proper cash-handling procedures.
• Follow all position-specific procedures.
• Maintain the cleanliness of shop premises.
• Cross-train and work in the Oil Change Technician position to enhance product knowledge.

Benefits

• Career opportunities
• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including health, dental, vision, life, and disability insurance, plus 401(k), HSA, and FSA
• Fun, team-oriented culture
• Eligible commission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed