Office Warehouse Assistant

Mattress Firm • Medley, FL

7d

About The Position

The Office Warehouse Assistant supports Mattress Firm’s warehouse and supply-chain operations, helping ensure deliveries are scheduled and documented accurately and that customers’ orders move smoothly through the final step of the shopping experience. The role requires customer-service experience, computer literacy, professional communication, attention to detail, and the ability to work in a warehouse environment.

The assistant schedules deliveries based on capacity and business conditions, records missed or repeat deliveries, and completes delivery manifests, stop records, and other documentation used for contractor settlement. The role also handles incoming calls, maintains the ticket-management system, prints pick lists, completes required training and certifications on time, and follows company and safety policies. This position may require lifting or moving up to 100 pounds and performing frequent sitting, standing, walking, talking, and hearing, with occasional stooping, kneeling, crouching, or crawling.

Requirements

• Customer-service experience is required.
• Computer literacy is important.
• At least 1 year of related experience is required.
• Strong verbal and written communication skills.
• Strong attention to detail when completing tasks.
• Knowledge of Microsoft Office products.
• Knowledge of a POS system.
• Basic knowledge of the city and surrounding areas.
• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to lift or move up to 100 pounds.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Schedule deliveries according to capacity and business conditions.
• Record missed deliveries and redelivery problems.
• Submit completed delivery manifests and stop records by the required deadline for contractor settlement.
• Complete records for contractor settlement.
• Complete required training modules and certifications by their due dates.
• Follow safety policies and procedures to maintain a safe work environment.
• Communicate professionally with internal and external contacts.
• Follow company policies and standards for appearance, functionality, and brand representation.
• Communicate concerns or issues to leadership to support efficient department and company operations.
• Answer incoming calls promptly and accurately.
• Maintain accuracy of the ticket-management system.
• Print accurate pick lists.
• Carry out company initiatives and other activities requested by a supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas to optimize or improve the team, department, and company.

Benefits

• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• On-demand pay
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Career growth opportunities through on-the-job training and development programs
• Additional bonus opportunities may be available at the company's discretion for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED