Office Warehouse Assistant

Mattress Firm • Miami, FL

8d • $18 - $20

About The Position

The Office Warehouse Assistant supports Mattress Firm’s supply chain operations by coordinating delivery schedules, maintaining delivery and contractor settlement records, and helping ensure that deliveries are handled accurately and on time. The role also includes customer and internal communication, record and ticket management, safety compliance, and following company policies and standards. The position requires customer service experience and computer literacy. The work takes place in a warehouse environment and includes frequent sitting, standing, walking, talking, and hearing, as well as lifting or moving items weighing up to 100 pounds.

Requirements

• Customer service experience.
• Computer literacy.
• At least 1 year of related experience.
• Strong verbal and written communication skills.
• Ability to complete tasks with strong attention to detail.
• Knowledge of Microsoft Office products.
• Knowledge of a POS system.
• Basic knowledge of the city and outlying areas.
• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to lift or move up to 100 pounds.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Schedule deliveries according to capacity and business conditions.
• Record missed deliveries and redelivery problems.
• Submit completed delivery manifests and stop records by the deadline for contractor settlement purposes.
• Complete records for contractor settlement.
• Complete required training modules and certifications by their due dates.
• Follow safety policies and procedures to maintain a safe work environment.
• Communicate professionally with internal and external contacts.
• Follow company policies and standards for appearance, functionality, and brand representation.
• Communicate concerns or issues to leadership to support efficient department and company operations.
• Answer incoming calls promptly and accurately.
• Maintain accuracy of the ticket management system.
• Print accurate pick lists.
• Carry out company initiatives and other activities requested by a supervisor.
• Update job knowledge by participating in educational opportunities.
• Contribute ideas to optimize or improve the team, department, and company.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional bonus opportunities may be available at the company’s discretion for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED