Office Tech II - Support Personnel

Health First Careers • Melbourne, FL

10d

About The Position

The Office Tech provides support to Patient Access and greets arriving patients, completing accurate and efficient check-ins in a professional manner. The role uses Patient Access applications and tools to identify patients, support registration, address arrival-related issues, and assist patients with forms, directions, and payment arrangements. The Office Tech must understand downtime procedures, application failures, and potential disaster situations where support may be needed.

Requirements

• High school diploma or equivalent.
• At least one year of professional customer service experience.
• American Heart Association (AHA) HeartSaver CPR AED Certification before the start date and maintained thereafter.
• Excellent communication and interpersonal skills and a professional presence.
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Ability to work autonomously with minimal supervision.
• Ability to use logic and common sense to identify work-related issues.
• Foundational critical-thinking skills.
• Ability to maintain composure in a stressful work environment.
• Ability to prioritize and organize work to maximize quality, value, and service.
• Ability to adapt to a potentially rapidly changing environment or work process.
• Excellent teamwork and collaboration.

Nice To Haves

• Two years of professional customer service experience.

Responsibilities

• Register patients using two identifiers, confirm armband accuracy, enter demographic information, and obtain information such as photo ID or passport to safely identify the patient.
• Use Patient Access applications and tools competently to ensure timely check-ins and properly identify patients.
• Provide customer service to arriving patients by helping with forms or tools, assisting with wheelchairs as needed, and directing patients and visitors to appropriate locations.
• Support Patient Access Specialists by helping patients complete registration on a device or iPad prior to discharge when needed.
• Attempt to collect payment from patients who need assistance or direct them to the appropriate location to make payment arrangements upon discharge.
• Resolve issues involving arriving patients and ensure they are at the correct location, such as outpatient testing or the lab.
• Understand downtime procedures, application failures, and potential disaster situations where support may be required.
• Complete required training programs, in-services, and annual competency validations within designated time frames.

Benefits

• The organization describes a culture that recognizes, encourages, and respects associates’ diverse voices and backgrounds, and promotes collaboration and innovation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED