Distribution Office Support II

Lennox International • Stuttgart, AR

1d

About The Position

Provides clerical and administrative support to a Regional Distribution Center by maintaining records, reports, safety documentation, inbound shipment information, claims, and process compliance. The role supports accurate and efficient distribution center operations and provides customer service to internal and external customers.

Requirements

• High school diploma or equivalent combination of education and experience.
• At least 2 years of related experience.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Good verbal and written communication skills.
• Computer literacy with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with general office applications, such as FAX and EDI.

Nice To Haves

• HVAC industry experience.
• Experience using SAP, including queries.

Responsibilities

• Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help prevent picking and shipping errors.
• Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.
• Ensure and record the accurate arrival, duration, and departure of inbound shipments and activities.
• Notify management of potential detention charges and work to resolve issues or discrepancies with inbound documentation.
• Provide timely customer service to internal and external customers.
• Initiate inbound vendor and in-transit freight claims and take appropriate action related to serial number discrepancies.
• Support the review and disposition of damaged product.
• Monitor non-conformance related to SOPs, processes, packaging, vendor cross-reference, and UPC issues.
• Participate in other projects and activities as assigned.

Benefits

• Bonus eligibility in accordance with the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off per year, depending on hire date and eligibility.
• Up to 2 paid well-being days per year, depending on hire date and eligibility.
• Up to 1 paid volunteer day per year, depending on hire date and eligibility.
• Up to 12 paid holidays per year, depending on hire date and eligibility.
• Up to 3 floating holidays per year, depending on hire date and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED