Distribution Office Support II
Lennox International•Stuttgart, AR
•$40,000 - $50,000•Onsite
About The Position
Provides clerical and administrative support to the Regional Distribution Center by maintaining records, reports, safety documentation, inbound shipment information, claims, and process compliance. Supports accurate and efficient distribution center operations while providing customer service to internal and external customers.
Requirements
- High school diploma or equivalent combination of education and experience required.
- At least 2 years of related experience required.
- Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Good verbal and written communication skills.
- Computer literacy with Microsoft Office, including Excel, Word, and PowerPoint.
- Experience with general office applications, such as FAX and EDI.
Nice To Haves
- HVAC industry experience preferred.
- Experience using SAP, including queries, preferred.
Responsibilities
- Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help prevent picking and shipping errors.
- Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.
- Ensure and record the accurate arrival, duration, and departure of inbound shipments and activities.
- Notify management of potential detention charges and work to resolve issues or discrepancies with inbound documentation.
- Provide timely customer service to internal and external customers.
- Initiate inbound vendor and in-transit freight claims and take appropriate action related to serial number discrepancies.
- Support the review and disposition of damaged product.
- Monitor non-conformance related to SOPs, processes, packaging, vendor cross-reference, and UPC issues.
- Participate in other projects and activities as assigned.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
