Office Systems Specialist

Konica Minolta Business Solutions, U.S.A., Inc.•Jackson, TN

13d•Onsite

About The Position

Konica Minolta seeks a polished, self-motivated individual to service its analog and digital copiers, facsimiles, multifunctional devices, printers, and connected digital products. The specialist performs maintenance and repairs at customer sites, supports customers with service calls, and handles equipment installation, configuration, and troubleshooting. The role requires local daily travel throughout an assigned territory, occasional travel outside the local area for training, and effective communication with customers, management, and sales colleagues.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications.
Knowledge of Microsoft OS peer-to-peer and Mac OS client-side server environments.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor, with excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Basic knowledge of Word and Excel.
High school diploma or GED.
Two to four years of experience related to technical service or repair of business equipment.
N+ certification or equivalent.
Pass a background check, security check, and drug test.
Reliable transportation and a valid driver's license; the position requires use of a personal car.
Ability to lift up to 50 pounds.
For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, KMBS Controller (Emperon), and Classroom.

Nice To Haves

Technical school training is preferred.
Additional IT certifications or training are a plus.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer-call assistance for assigned Konica Minolta MFPs and printers, as well as non-Konica Minolta printers such as HP and Lexmark.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel daily to customer sites while managing territory work volume and maintaining strong customer communication and satisfaction.
Occasionally travel outside the local area for training.
Communicate customer or field issues to management.
Complete training classes and service assigned products effectively, requesting assistance when necessary to meet customer demands.
Follow call-handling procedures and meet required productivity measures under the internal core metrics program.
Demonstrate progress in technical ability, troubleshooting techniques, and productivity.
Use company-issued technology and assets, including laptops and cell phones, to access service resources such as parts books, manuals, bulletins, and other service literature, and develop familiarity with those resources.
Maintain accurate ASL truck inventory for the designated territory.
Train customers in basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support, including advising sales staff about problem accounts and service leads.
Manage territory parts budgets and inventory control.