Office Systems Professional

Konica Minolta Business Solutions, U.S.A., Inc.•Memphis, TN

3d•Onsite

About The Position

Konica Minolta is hiring an Office Systems Professional to provide on-site technical maintenance and customer support for multifunction printers and other printing equipment. The role serves customer sites throughout an assigned territory, supports installations and networking, and maintains customer satisfaction through effective communication and timely service. The position also involves training customers and colleagues, maintaining equipment and parts records, and completing administrative and sales-support duties.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications and graphics programs.
Knowledge of Microsoft OS peer-to-peer environments and the client side of Mac OS server environments.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Word and Excel.
Solid understanding of networking and the range of graphic software used in the marketplace.
Working knowledge of Photoshop, Quark, and Publisher.
High school diploma or GED required.
At least 4 years of experience in technical work or repair of business equipment.
N+ certification or equivalent.
Pass a background check, security test, and drug test.
Reliable transportation and a valid driver's license; the position requires use of a personal car.
Ability to lift up to 50 pounds.
Internal applicants must have Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, Outward Expert - Color, and KMBS Controller (Emperon) Classroom.

Nice To Haves

Technical school training preferred.
Additional IT certifications or training are a plus.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer-call assistance for Konica Minolta multifunction printers and printers, as well as non-Konica Minolta printers such as HP and Lexmark.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel locally each day to customer sites while managing territory workload and maintaining strong customer communication and satisfaction.
Occasionally travel outside the local area for training.
Communicate customer or field issues to management.
Complete training classes and service assigned products effectively, requesting assistance when necessary to meet customer needs.
Follow call-handling procedures and meet the minimum productivity measures established by the internal program.
Show measurable progress in technical abilities, troubleshooting, and productivity.
Use company-issued technology and assets, including laptops and cell phones, to access service resources such as parts books, manuals, bulletins, and other service literature; develop familiarity with these resources.
Maintain accurate ASL truck inventory for the designated territory.
Train customers in basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as needed, including advising sales staff about problem accounts and service leads.
Assist in creating equipment deployment guides.
Motivate, teach, and train co-workers.
Convey technical information about third-party solutions or color-printing applications in understandable terms for customers and sales personnel.