Office Systems Professional

Konica Minolta Business Solutions, U.S.A., Inc.•Seven Hills, OH

3d•Onsite

About The Position

Konica Minolta is hiring an Office Systems Professional to provide on-site maintenance, diagnostics, repairs, installation and customer support for Konica Minolta multifunction products and printers, as well as non-Konica Minolta printers. The position serves customers at sites throughout an assigned territory and supports printing and scanning environments across Windows and Mac operating systems. The role also includes customer training, technical and sales support, inventory management, service documentation, and ongoing development of technical skills.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications and graphics programs.
Knowledge of Microsoft peer-to-peer operating systems and the client side of Mac OS server environments.
Excellent time-management skills and the ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Word and Excel.
Solid understanding of networking and graphic software used in the marketplace.
Ability to explain technical data related to third-party solutions or color printing applications in understandable terms to customers and sales personnel.
Working knowledge of Photoshop, Quark, and Publisher.
High school diploma or GED required.
At least 4 years of experience related to technical service or repair of business equipment.
N+ certification or equivalent.
Pass background, security, and drug tests.
Ability to use a personal car for the position; reliable transportation and a valid driver’s license are required.
Ability to lift up to 50 pounds.
For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, Outward Expert - Color, KMBS Controller (Emperon), and Classroom.

Nice To Haves

Technical school training is preferred.
Additional IT certifications or training are a plus.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta and third-party equipment.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and upgrade firmware.
Travel daily to customer sites within the assigned territory, manage the territory’s work volume, and maintain strong customer communication and satisfaction.
Travel outside the local area occasionally for training.
Communicate customer and field issues to management.
Complete training classes, service products effectively, and request assistance when needed to meet customer demands.
Follow call-handling procedures and maintain required productivity measures.
Demonstrate progress in technical abilities, troubleshooting, and productivity; use company technology and assets to access service manuals, parts books, bulletins, and other service literature.
Maintain accurate truck inventory for the designated territory.
Train customers on basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as needed, including advising sales staff about problem accounts and service leads.
Assist in creating equipment deployment guides.
Motivate, teach, and train co-workers.