Office Support Professional - DLC
About The Position
The Licensing & Certification Unit is seeking a highly organized and detail-oriented Office Support Professional to provide administrative and clerical support for licensing operations. The role processes applications, maintains records, supports providers throughout the licensing process, and helps ensure licensing activities are completed accurately and efficiently. It requires strong organizational and customer service skills and the ability to manage multiple priorities in a fast-paced environment. The position has a hybrid work arrangement, with remote flexibility based on business needs.
Requirements
- Proficiency with Microsoft Office Suite, including Excel, Word, Access, and Outlook.
- Strong organizational and time-management skills.
- Attention to detail and the ability to identify errors and maintain data accuracy.
- Ability to learn new software systems and business processes quickly.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Ability to prioritize multiple assignments and meet deadlines.
- Problem-solving and critical-thinking abilities.
- Ability to work independently and contribute effectively within a team.
- Sound judgment and decision-making skills.
- Ability to handle confidential and sensitive information with discretion.
- Commitment to learning and applying licensing rules, regulations, policies, and procedures.
- One of the following education and experience combinations: a high school diploma or equivalent and five years of relevant administrative, clerical, customer service, or office support experience; an associate degree in a related field and one to three years of relevant experience; or an equivalent combination of education and professional experience totaling five years.
Nice To Haves
- Experience supporting licensing, certification, regulatory, compliance, or administrative programs.
- Experience with document management systems, databases, or electronic records systems.
- Experience in government, healthcare, regulatory, or public-sector environments.
- Strong data entry and records management experience.
Responsibilities
- Process licensing applications, forms, and supporting documentation.
- Perform data entry, scanning, indexing, filing, photocopying, and records management.
- Prepare and distribute correspondence in a timely and professional manner.
- Maintain organized electronic and physical records in accordance with established procedures.
- Monitor workflows and track application status to support timely processing.
- Respond to phone calls, emails, and inquiries about licensing requirements and application procedures.
- Provide technical assistance and guidance to providers navigating the licensing process.
- Communicate with internal teams, external stakeholders, and licensing applicants.
- Process incoming mail, faxes, and other documentation.
- Assist with report generation and data management using state software systems.
- Provide administrative support to Division Operations as needed.
- Support team operations during staff absences and periods of increased workload.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with discretionary employer match.
- Paid time off and paid holidays.
- Flexible spending accounts (FSA).
- Additional employee perks.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
