Office Support Professional - DLC

Staffing Solutions Organization LLC (SSO)•Augusta, ME

5d•Hybrid

About The Position

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is hiring an Office Support Professional for its Licensing & Certification Unit. The position provides administrative and clerical support for licensing operations, including processing applications, maintaining records, assisting providers throughout the licensing process, and ensuring licensing activities are completed accurately and efficiently. The role involves application and document processing, records management, correspondence, workflow tracking, customer service, provider support, mail and fax processing, report generation, and administrative support for Division Operations. The position is hybrid, with partial remote availability based on business needs. Employment is full-time, with a pay rate of $27.00 per hour. Applicants must be authorized to work in the U.S. The role is not eligible for work authorization sponsorship, including H-1B sponsorship, or support of an F-1 STEM EAD extension application. SSO states that qualified applicants receive consideration without regard to protected characteristics and that it is an E-Verify participant.

Requirements

High School Diploma or equivalent and five years of relevant administrative, clerical, customer service, or office support experience; or an Associate Degree in a related field and one to three years of relevant experience; or an equivalent combination of education and professional experience totaling five years.
Proficiency with Microsoft Office Suite, including Excel, Word, Access, and Outlook.
Strong organizational and time-management skills.
Strong attention to detail and ability to identify errors and maintain data accuracy.
Ability to learn new software systems and business processes quickly.
Excellent written and verbal communication skills.
Strong customer service and interpersonal skills.
Ability to prioritize multiple assignments and meet deadlines.
Problem-solving and critical-thinking abilities.
Ability to work independently and contribute effectively within a team environment.
Sound judgment and decision-making skills.
Ability to handle confidential and sensitive information with discretion.
Commitment to learning and applying licensing rules, regulations, policies, and procedures.
Applicants must be authorized to work in the U.S.

Nice To Haves

Experience supporting licensing, certification, regulatory, compliance, or administrative programs.
Experience with document management systems, databases, or electronic records systems.
Experience in government, healthcare, regulatory, or public-sector environments.
Strong data entry and records management experience.

Responsibilities

Process licensing applications, forms, and supporting documentation.
Perform data entry, scanning, indexing, filing, photocopying, and records management.
Prepare and distribute correspondence in a timely and professional manner.
Maintain organized electronic and physical records in accordance with established procedures.
Monitor workflows and track application status to support timely processing.
Respond to phone calls, emails, and inquiries about licensing requirements and application procedures.
Provide technical assistance and guidance to providers navigating the licensing process.
Communicate with internal teams, external stakeholders, and licensing applicants.
Process incoming mail, faxes, and other documentation accurately and efficiently.
Assist with report generation and data management using state software systems.
Provide administrative support to Division Operations as needed.
Support team operations during staff absences and periods of increased workload.