Office Support Assistant (Night Desk Clerk)

University of North Texas System • Denton, TX

8d • Onsite

About The Position

The Office Support Assistant serves at a residence hall front desk overnight, providing a welcoming, safe, and secure environment for residents. The position reports crisis and maintenance issues to on-call staff and provides customer support and administrative follow-up. It is part of the University of North Texas Department of Housing and Residence Life, which serves students in university residence halls.

Requirements

• High school diploma.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Ability to work under pressure, adjust to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep records, assemble and organize data, and prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan, and organize assignments and tasks.
• Ability to work on confidential tasks using judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of the policies, practices, procedures, and terminology of the assigned function.
• Applicants must submit at least two professional references.
• Work schedule is 12:00 a.m. to 8:30 a.m., Monday through Friday, with after-hours and weekend requirements as necessary for events or emergencies.

Responsibilities

• Maintain a physical and active presence at the desk.
• Monitor security camera feeds and doorways attentively and respond in a timely manner.
• Interact with students and staff.
• Engage with residents and other customers in a welcoming and professional manner and provide consistent, reliable, responsive customer service.
• Maintain an accurate inventory of residence hall keys throughout the year.
• Maintain and update roster records for emergency and administrative purposes.
• Respond appropriately to situations and crises and complete proper documentation and follow-up for facilities, maintenance, and student issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED