Office Support Assistant (Night Desk Clerk)

University of North Texas System • Denton, TX

10d • Onsite

About The Position

The Office Support Assistant serves the full-time staff member at the residence hall front desk overnight, providing a welcoming, safe, and secure environment for residents. The role reports crisis and maintenance issues to on-call staff while providing customer support and administrative follow-up.

The Department of Housing and Residence Life at the University of North Texas serves more than 6,400 students in 14 residence halls. Its work supports the university’s mission by promoting safe living environments, fostering student connections and campus engagement, and providing learning opportunities.

Requirements

• High school diploma.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Ability to work under pressure, adjust to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep records, assemble and organize data, and prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan, and organize assignments and tasks.
• Ability to work on confidential tasks using judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of policies, practices, procedures, and terminology of the assigned function.
• Submit a minimum of two professional references with the application; additional references may be added after submission.

Responsibilities

• Maintain a physical and active presence at the desk.
• Monitor security camera feeds and doorways in an alert, timely, and attentive manner.
• Interact with students and staff.
• Engage residents and other customers in a welcoming and professional manner and provide consistent, reliable, responsive customer service.
• Maintain an accurate inventory of residence hall keys throughout the year.
• Maintain and update roster records for emergency and administrative purposes.
• Respond appropriately to situations and crises and complete proper follow-up documentation, including for facilities, maintenance, and student issues.
• Report crisis and maintenance issues to on-call staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED