Office Support Administrator

American Water•Woodridge, IL

25d•Onsite

About The Position

Illinois American Water is hiring an Operations Support Administrator to support field groups in Woodridge, Illinois. This operational role involves a range of complex administrative activities supporting water treatment and distribution systems, field operations, and/or regulatory compliance. The administrator processes payroll and invoices, coordinates vendor relationships, responds to customer questions, and helps ensure service orders are completed. The role requires strong time management, organization, and communication skills. The position is full-time, on-site, Monday through Friday, from 7:00 a.m. to 3:30 p.m., with overtime as needed. The stated pay range is $24–$26 per hour, with eligibility for annual incentive pay and potential salary growth. American Water describes a comprehensive benefits package and opportunities for professional development.

Requirements

High school diploma or equivalent certificate.
Microsoft Office Suite skills, including Excel.
Excellent knowledge of office procedures.
Excellent math skills.
Working knowledge of computer programs.
Knowledge of network and maintenance-related issues.
Valid state driver's license and ability to pass an MVR background check.

Nice To Haves

Bachelor's degree.
Knowledge of company billing guidelines and state billing regulations.

Responsibilities

Process and maintain complex accounting information, including payroll, accounts payable, invoices, territory issues and receipts, and purchase orders.
Research, compile, and update information in databases, spreadsheets, and Microsoft Office programs.
Maintain financial and other business records, journals, and ledgers.
Interact with internal and external customers regarding issues and provide assistance.
Research and resolve customer questions, concerns, difficulties, inquiries, and problems.
Prepare and respond to data requests and execute work orders, service orders, error reports, and set-ups in systems such as PowerPlan, Coupa, SAP, and myTime.
Compile and review multifaceted reports on a daily, weekly, and monthly basis.
Perform other duties as assigned.