Office Administrator and Advisor Support

NousTravel•Los Angeles, CA

6d•$28 - $29•Onsite

About The Position

NousTravel is seeking an organized, dependable, service-focused professional to manage day-to-day office administration at its Santa Monica office and support travel advisors in delivering outstanding client service. The role combines office operations, advisor assistance, on-site coordination with the remote IT team, hotel partner relationship management, and support for hotel program administration and the annual RFP process. It reports to the Senior Vice President of Strategic Partnerships. This is a full-time, office-based position requiring reliable attendance and availability for extended hours when necessary. The stated pay range is $28.00–$29.00 per hour.

Requirements

Prior experience as an office manager or in administrative or executive support.
Travel industry experience is required.
Sabre GDS experience.
Exceptional verbal and written communication skills.
Proficiency with MS Office.
Excellent interpersonal and customer service skills.
Ability to multitask and manage multiple priorities.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to work effectively in a fast-paced and at times stressful environment.
Strong teamwork skills.
Must be able to lift up to 15 pounds at times.
Must be able to travel as needed without restriction.
Reliable attendance and availability for extended hours when necessary.

Nice To Haves

Knowledge of hotel programs.
Experience with the FRONT App is referenced as a channel for escalating issues, but is not stated as a qualification.

Responsibilities

Oversee daily office operations and assess workflows, recommending improvements as appropriate.
Manage mail, scan checks, email accounting, and order key cards, office keys, business cards, and office supplies.
Manage lobby elevator access and security guest registration.
Arrange vendors and logistics for meetings and events, including catering and conference room audio/web setup.
Manage the office calendar, answer general phone inquiries, and keep office and kitchen areas clean and organized, including running the dishwasher.
Respond to daily hotel program questions and escalate issues through the FRONT App.
Monitor and respond to the Hotel Agent Support Desk within established response times.
Help advisors resolve hotel issues, including missing rates, booking problems, amenity disputes, and commission questions.
Escalate unresolved issues to hotel partners and follow up with advisors until issues are resolved.
Provide scheduled coverage for advisors who are on holiday or out of office, handling hotel-related client needs and booking issues.
Act as the on-site contact for the remote IT team by setting up and maintaining monitors, printers, and other equipment; troubleshooting in person under IT direction; and coordinating equipment deliveries and swaps.
Assist with additions and corrections to supplier contacts in the intranet supplier directory.
Assist departments with administrative processes, projects, and coordination needs.
Build and maintain relationships with hotel partners, brands, and property contacts.
Represent NousTravel at industry events, supplier meetings, and client presentations as needed.
Support optimization of the NousTravel hotel program in partnership with management.
Assist with the annual hotel RFP list based on advisor booking volume, client demand, and target markets.
Help distribute hotel RFPs and obtain timely responses and follow-ups from properties.
Track RFP status, deadlines, and responses, and summarize bids for review.
Audit hotel rate loading in the GDS against contracted rates and terms.
Maintain accurate hotel content and rate integrity, including amenities, rate codes, and cancellation policies.
Share program updates, new preferred properties, and promotions with advisors.
Log discrepancies, follow up with properties until corrected, and report recurring issues.
Travel as needed without restriction.