Office Administrator and Advisor Support

NousTravel•Los Angeles, CA

5d•Onsite

About The Position

NousTravel is seeking an organized, dependable, and service-focused professional to support day-to-day office administration at its Santa Monica office and help travel advisors deliver outstanding client service. The role involves office operations, advisor support, on-site coordination with the remote IT team, hotel partner relationships, and, as needed, administration of the hotel program and its annual RFP process. The position reports to the Senior Vice President of Strategic Partnerships. This is a full-time, office-based role. Extended hours may be necessary, and consistent, reliable attendance is required. Compensation is $28.00–$29.00 per hour.

Requirements

Exceptional verbal and written communication skills.
Sabre GDS experience.
Proficiency with MS Office.
Excellent interpersonal and customer service skills.
Ability to multitask while managing multiple priorities.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to function well in a fast-paced and sometimes stressful environment.
Ability to work as a team player.
Prior experience as an office manager or in administrative/executive support.
Travel industry experience is required.
Must be able to travel as needed without restriction.
Prolonged periods of sitting at a desk and working on a computer; must be able to lift up to 15 pounds at times.

Nice To Haves

Knowledge of hotel programs.
Sabre GDS skills are described as a plus, although Sabre GDS experience is also listed under required skills.

Responsibilities

Oversee daily office operations, evaluate workflows, and recommend improvements.
Manage mail, scan checks, and email accounting.
Order key cards, office keys, business cards, and office supplies.
Manage lobby elevator access and security guest registration.
Arrange vendors for meetings and events, including catering and conference room audio and web setup.
Manage the office calendar and answer general phone inquiries.
Keep office and kitchen areas clean and organized daily, including running the dishwasher.
Serve as a primary contact for daily hotel program questions and escalate issues through the FRONT App.
Monitor and respond to the Hotel Agent Support Desk within set response times.
Help advisors resolve hotel issues, including missing rates, booking problems, amenity disputes, and commission questions.
Escalate unresolved issues to hotel partners and follow up with advisors to close the loop.
Provide scheduled coverage for advisors who are on holiday or out of office, handling hotel-related client needs and booking issues until they return.
Set up and maintain monitors, printers, and other equipment as the on-site contact for the remote IT team; follow IT's direction to troubleshoot issues in person and coordinate equipment deliveries and swaps.
Assist with additions and corrections to supplier contacts in the intranet supplier directory.
Assist departments with administrative processes, projects, and coordination needs.
Build and maintain relationships with hotel partners, brands, and property contacts.
Represent NousTravel at industry events, supplier meetings, and client presentations as needed.
In partnership with management, help optimize the NousTravel hotel program.
As needed, assist the hotel team with the annual hotel RFP list based on advisor booking volume, client demand, and target markets.
As needed, distribute hotel RFPs and drive timely responses and follow-ups from properties.
Track RFP status, deadlines, and responses, and summarize bids for review.
Audit hotel rate loading in the GDS against contracted rates and terms.
Ensure accuracy of hotel content and rate integrity, including amenities, rate codes, and cancellation policies.
Share program updates, new preferred properties, and promotions with advisors.
Log discrepancies, follow up with properties until corrected, and report recurring issues.