Office Supervisor

Havertys•Richmond, TX

11d•Onsite

About The Position

Havertys is seeking an energetic Office Supervisor to join its team. The role supervises and performs Guest Services Office functions, supports the Office Coordinator, helps maintain adequate office coverage, and contributes to customer service, store operations, administrative, accounting, and potentially HR/payroll activities. The position is based in a fast-paced, customer-focused furniture showroom with a business-professional dress code. The stated starting pay is $15.50 to $19.00 per hour, based on experience. The schedule typically includes Monday through Friday and may include weekends; store hours are 10 a.m. to 7 p.m. Monday through Saturday and noon to 6 p.m. Sunday. Havertys describes its team environment as focused on superior customer service, integrity, quality, and teamwork. The company offers paid training, opportunities to advance, and opportunities to give back to the community. The job description also notes that the employee may be asked to perform other duties at the direction of a superior.

Requirements

High school diploma or GED, or 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Ability to follow oral and written instructions and work independently with discretion.

Nice To Haves

1–3 years of experience in an office environment and customer service preferred.
General computer skills and knowledge of Microsoft Word, Excel, and O365 preferred.

Responsibilities

Supervise and perform all functions in the Guest Services Office.
Assist with duties required of the Office Coordinator as needed.
Communicate and train staff on changes to company policy and procedures for the Guest Service Office.
Ensure the Guest Service Office is sufficiently staffed.
Answer incoming calls, distribute calls and messages, and manage store voicemail.
Handle customer complaints and initiate and follow up on existing customer service tickets.
Complete daily opening and closing procedure checklists.
Maintain office supplies and office machines.
Perform regular audits of store operations according to the Quarterly Audit Checklist.
Assist the manager with inventory.
Process accounts payable functions, including merchandise and expense invoices, RTVs, purchase orders, and special orders.
Make or ensure that management makes bank deposits daily.
Create and process employee sales.
May process I-9 verifications.
May maintain and approve hourly team members' time records and ensure timecards are submitted for approval.
May assist with hiring, performance reviews, and coaching for Office Assistants.
May conduct new employee orientations.
May ensure HR posters are current and accounted for.
May ensure OSHA logs and postings are current.
May maintain the HAZCOM book and applicable updates and training.

Benefits

Paid comprehensive training.
Daily Pay Program allowing pay to be drawn between pay cycles.
401(k) program with a 4% company match.
Medical, dental, and vision benefits.
Paid time off, including vacation, sick time, personal days, and company holidays.
Opportunities to advance within the company.
Opportunities to give back to the community.
Associate discount on merchandise.
Bonus program for Team Member Referrals.
Educational financial assistance.
Complimentary health and wellness program.