Office Supervisor

Haverty Furniture Companies, Inc•Webster, TX

12d•$16 - $19•Onsite

About The Position

Havertys is seeking an energetic Office Supervisor to work in its Guest Services Office. The role supervises and performs office functions, supports the Office Coordinator, maintains adequate office staffing, handles customer communications and service issues, completes store operations and administrative tasks, and assists with inventory. It may also include HR and payroll responsibilities such as timekeeping, hiring support, orientations, and maintaining required workplace records and postings. The position is based in a fast-paced, customer-focused furniture showroom with a business-professional dress code. Work weeks typically include Monday through Friday and may include occasional weekends; store hours are 10 a.m. to 7 p.m. Monday through Saturday and noon to 6 p.m. Sunday. The listed starting pay is $15.50 to $19.00 per hour, based on experience.

Requirements

High school diploma or GED; or 1–3 years of related experience and/or training; or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Ability to follow oral and written instructions and work independently with discretion.

Nice To Haves

1–3 years of experience in an office environment and customer service preferred.
General computer skills, including knowledge of Microsoft Word, Excel, and O365 preferred.

Responsibilities

Supervise and perform all functions in the Guest Services Office.
Assist with duties required of the Office Coordinator as needed.
Communicate and train staff on changes to company policy and procedures for the Guest Service Office.
Ensure the Guest Service Office is sufficiently staffed.
Answer incoming calls, distribute calls and messages, and manage store voicemail.
Handle customer complaints and initiate and follow up on existing customer service tickets.
Complete daily opening and closing procedure checklists.
Maintain office supplies and office machines.
Perform regular audits of store operations according to the Quarterly Audit Checklist.
Assist the manager with inventory.
Process accounts payable functions, including merchandise and expense invoices, returns to vendor (RTVs), purchase orders, and special orders.
Make or ensure that management makes bank deposits daily.
Create and process employee sales.
Process I-9 verifications, if assigned.
Maintain and approve hourly team members’ time records, if assigned.
Ensure timecards are submitted for approval, if assigned.
Assist with hiring, performance reviews, and coaching for Office Assistants, if assigned.
Conduct new employee orientations, if assigned.
Ensure HR posters are current and accounted for, if assigned.
Ensure OSHA logs and postings are current, if assigned.
Maintain the HAZCOM book and applicable updates and training, if assigned.
Follow other instructions and perform other duties at the request of a superior.

Benefits

Paid comprehensive training.
Daily Pay Program allowing team members to draw pay between pay cycles.
401(k) program with a 4% company match.
Benefits package with medical, dental, and vision partners.
Paid time off, including vacation, sick time, personal days, and company holidays.
Opportunity to advance within the company.
Opportunities to give back to the community.
Associate discount on merchandise.
Bonus program for Team Member Referrals.
Educational financial assistance.
Complimentary health and wellness program.