Office Supervisor

Summit Health•Carle Place, NY

22h•$22 - $25•Onsite

About The Position

The Office Supervisor assists with managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. In partnership with the Practice Manager, the Supervisor manages team members, supports a patient-centric experience from arrival through departure, maintains an inviting and hospitable environment, and supports the site's day-to-day operations, team, and providers. The Supervisor directly manages site employees.

Requirements

High school diploma or GED.
At least one year of supervisory or management experience, or a degree in management.
Ability to multitask successfully.
Good computer skills, including knowledge of PCs and Microsoft Office programs.
Exceptional communication skills.
Comfort delivering constructive feedback and counseling management.
Basic Life Support (BLS) certification required at the time of hire.

Nice To Haves

Bachelor’s degree in management, business, or another applicable field; relevant management experience may be considered in lieu of a degree.
Bilingual language skills, required or preferred depending on the site location.

Responsibilities

Monitor site performance, including patient volume, registration delays, and follow-up needed after patient discharge.
Assist the Practice Manager with preparing schedules for non-provider staff.
Order medical supplies, medications, vaccinations, and office supplies for the site.
Open and close the site as required.
Assist the Practice Manager with administrative and operational responsibilities.
Build positive communication with providers and work collaboratively to support the practice.
Maintain staff professionalism and coach, manage, and develop team members.
Manage staff matters including interviewing, performance, promotion, and discipline.
Collaborate with Human Resources to formalize staff development plans and manage employee relations issues, including formal write-ups and suggestions for improvement.
Maintain patient confidentiality in accordance with policies, procedures, and HIPAA requirements.
Interact with patients and families at discharge courteously and respectfully, resolve disputes, and review patient satisfaction cards.