Office Supervisor

Havertys • Winston-Salem, NC

4d • Onsite

About The Position

Havertys is seeking an Office Supervisor to supervise and perform the functions of the Guest Services Office, supporting a customer-focused retail store environment. The role may also assist with office coordination, store operations, inventory, accounts payable, banking, employee sales, and human resources and payroll duties. The stated starting pay is $15.50 to $19.00 per hour, based on experience. Work weeks typically include Monday through Friday and occasional weekends; store hours vary by day.

Requirements

• High school diploma or GED, 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
• Strong math, communication, and customer service skills.
• Highly organized, with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Nice To Haves

• 1–3 years of experience in an office environment and customer service.
• General computer skills, with knowledge of Microsoft Word, Excel, and O365.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with Office Coordinator duties as needed.
• Communicate and train staff on changes to company policy and procedures for the Guest Services Office.
• Ensure the Guest Services Office is sufficiently staffed.
• Answer incoming calls, distribute calls and messages, and manage store voicemail.
• Handle customer complaints and initiate and follow up on customer service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of store operations according to the Quarterly Audit Checklist.
• Assist the manager with inventory.
• Process accounts payable functions, including merchandise and expense invoices, RTVs, purchase orders, and special orders.
• Make or ensure that management makes daily bank deposits.
• Create and process employee sales.
• Process I-9 verifications.
• Maintain and approve hourly team members' time records and ensure timecards are submitted for approval.
• Assist with hiring, performance reviews, and coaching for Office Assistants.
• Conduct new employee orientations.
• Ensure HR posters are current and accounted for.
• Ensure OSHA logs and postings are current.
• Maintain the HAZCOM book and applicable updates and training.

Benefits

• Paid comprehensive training.
• Daily Pay Program allowing associates to draw pay between pay cycles.
• 401(k) program with a 4% company match.
• Medical, dental, and vision benefits.
• Paid vacation, sick time, personal days, and company holidays.
• Opportunities to advance within the company.
• Opportunities to give back to the community.
• Associate discount on merchandise.
• Team Member Referral bonus program.
• Educational financial assistance.
• Complimentary health and wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED