OFFICE SPECIALIST

St Monica s Home•Lincoln, NE

12d

About The Position

The Office Specialist is the primary point of contact for participants, visitors, and community partners, providing a welcoming, professional, and trauma-informed front-desk experience. The role coordinates reception activities, supports admissions and administrative processes, and assists with daily office operations to help ensure efficient organizational functioning. The position supports participants and visitors, manages communications and appointments, coordinates visitor and belongings procedures, maintains the reception area, and handles mail, payments, donations, supplies, inventory, purchasing, vendors, and basic office equipment support. It also provides administrative assistance to programs and leadership and supports organizational events, community donations, employee appreciation activities, and staff engagement initiatives. The position requires a high school diploma or equivalent, computer and general office equipment knowledge, strong organizational and customer-service skills, and the ability to handle multiple priorities and sensitive information. Behavioral health experience is preferred. The employee must be at least 21 years of age, have or be able to obtain First Aid/CPR certification, and provide a valid driver's license and insurance upon hire. Physical requirements may include lifting up to 25 pounds, climbing stairs, prolonged computer use, and working in a fast-paced, deadline-oriented environment.

Requirements

High school diploma or equivalent required.
Working knowledge of computers and general office equipment.
Ability to communicate clearly and courteously in person and by telephone.
Strong organizational, time-management, and customer-service skills.
Ability to handle multiple priorities and sensitive information.
Must be at least 21 years of age.
First Aid/CPR certification required or ability to obtain certification; training provided.
Valid driver's license and insurance required upon hire.
Ability to perform essential job functions, with or without reasonable accommodation.

Nice To Haves

Previous experience working in behavioral health.

Responsibilities

Serve as the primary point of contact for participants, families, visitors, and community partners, providing a welcoming, professional, and trauma-informed reception experience.
Manage front-desk communications, including incoming calls, general inquiries, messages, and coordination with appropriate staff and programs.
Support participant admissions and appointments through check-in procedures, scheduling coordination, reminders, and other administrative assistance.
Coordinate visitor screening, approved visitor records, participant belongings, and related procedures in accordance with organizational policies.
Maintain a professional, organized, and welcoming reception area and administrative building while protecting confidential information.
Manage incoming and outgoing mail, receive and document payments and donations, and route materials to appropriate departments.
Coordinate office supplies, inventory, purchasing, vendor communications, and basic office equipment support.
Provide administrative assistance to programs and leadership, including records management, communications, and other organizational needs.
Support organizational events, community donations, employee appreciation activities, and staff engagement initiatives.
Meet Job Expectations for Office Specialist and perform other duties as assigned.