Office Specialist

Office of the Illinois State Treasurer•Springfield, IL

5d•Onsite

About The Position

The Office Specialist in Claims Review is a clerical position responsible for processing Unclaimed Property claims and handling communications needed to provide efficient service. The employee also processes more complex claims, with the goal of reuniting owners with unclaimed property. Attendance is an essential function of the position. The role is in the Unclaimed Property division in Springfield, Illinois, and is covered by AFSCME.

Requirements

Basic computer skills.
Excellent communication and interpersonal skills.
Knowledge of the Illinois Probate Code.
Knowledge of applicable probate laws outside Illinois.
Ability to maintain satisfactory working relationships and communicate effectively with all levels of staff and the general public.
An associate’s degree, a bachelor’s degree, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Three or more years of related office experience and one or more years of related unclaimed property industry experience, or an equivalent combination of experience and training.

Nice To Haves

Familiarity with Microsoft Outlook.
Bachelor’s degree desired.

Responsibilities

Serves as the initial contact for incoming telephone calls and handles them as appropriate.
Performs duties related to the daily settlement process and warrant processing as needed.
Reviews and indexes claims through closure, specializing in estate claims and approval level two.
Conducts research related to incoming claims to identify potential properties available to be claimed.
Processes incoming and outgoing mail using specialized equipment.
Performs clerical functions, including filing and letter preparation.
Communicates with co-workers, private citizens, and/or their legal representatives by telephone, written correspondence, email, or in person concerning unclaimed property issues.
Performs other duties as required or assigned that are reasonably related to the enumerated duties.

Benefits

Pension program.
Group insurance benefits, including health, life, dental, and vision insurance.
Up to four paid personal business days annually.
12 paid sick days annually, with unused sick days carrying over from year to year.
15–25 paid vacation days annually; 15 days in the first year of employment.
13 paid holidays annually, 14 in even-numbered years, and one floating holiday.
12 weeks of paid parental leave.
Deferred Compensation Program, a supplemental retirement plan.
Optional pre-tax programs, including Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
Eligibility for the Federal Public Service Loan Forgiveness Program.
Commuter Savings Program for Chicago employees.