Office Specialist (Garlington Health Center)

Cascadia Health•Portland, OR

13d•Onsite

About The Position

The Office Specialist provides administrative support to ensure efficient operations at the Garlington Health Center in NE Portland, Oregon. The role helps maintain a welcoming environment for clients, staff, and visitors; handles daily office tasks and communications; and coordinates with other departments to support the health center. Work is generally performed in a shared clinical office environment that includes front desk and reception areas, clinical record areas, and shared offices. The schedule falls between Monday and Friday, 8:30 a.m. and 6:00 p.m.; occasional overtime or evening work is required. Program-specific work includes scanning incoming documentation from outside sources into electronic files, sending electronic urinalysis reports to client files, and providing input on relevant documentation and procedural requirements. The position is represented by a labor union. Employees must obtain and maintain all credentials required for their position and keep them active and in good standing.

Requirements

Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service, or demonstrated ability to fulfill the position’s requirements.
Proficient verbal and written communication skills.
Ability to type 50 words per minute.
Familiarity with basic office equipment, such as fax machines, printers, and copiers.
Knowledge of Microsoft Office Suite, such as Word and Excel.
CPR certification; training is provided after hire.
Ability to assist the team in maintaining safety for residents and staff in potentially volatile situations.
Obtain and maintain all licenses, certifications, registrations, and other credentials required for the position, keeping required credentials active and in good standing.

Nice To Haves

Office, facilities, insurance, and/or healthcare experience providing customer service is preferred.

Responsibilities

Create and maintain a welcoming environment for clients and guests, and assist clients with paperwork.
Provide clerical and general office support, including answering and directing calls, distributing mail, requisitioning supplies, managing fax transmissions, and performing related duties.
Enter soft enrollments, except for certain program exemptions.
Work with program leadership to help ensure clinicians submit Service Logs, enrollments, and terminations promptly.
Verify clients’ insurance coverage, copy insurance cards, collect co-payments, and issue receipts.
Schedule client appointments and make reminder calls.
Obtain information about first-time clients from the Central Intake database.
Manage the waiting room, including assessing whether Clinical Triage is needed.
Assemble clinical and administrative materials and maintain the work area to support workflow needs.
Run reports for Program Managers and assist with EHR management reports.
Assist appropriately in crisis situations by following emergency protocols and coordinating trauma-informed interventions with the treatment team.
Support the safety of clients and property, including maintaining working knowledge of fire regulations and evacuation procedures.
Follow mandatory abuse-reporting laws and HIPAA requirements.
Complete required annual employee training on time.
Attend seminars, training, and other educational opportunities to develop professional skills and abilities.
Participate in scheduled staff meetings, supervision sessions, and other departmental and agency meetings.
Scan incoming documentation from outside sources into electronic files.
Send electronic urinalysis reports to client files.
Provide input on relevant documentation and procedural requirements.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks of PTO in their first year.
Medical and dental coverage beginning on the first day of the month following hire.
VSP Vision Discount Plan.
403(b) retirement plan, eligible after 60 days, with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution of up to 5% at fiscal year end.
Flexible Spending Account options for medical, dependent care, and transportation.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work reimbursement.