Program Supervisor II (ITBC - Garlington Center)

Cascadia Health•Portland, OR

1d•$72,253 - $76,865•Onsite

About The Position

The Program Supervisor II works as part of an interdisciplinary team and is responsible for ensuring program activities are administered effectively and in accordance with guidance from program leadership. The position provides direct supervision to staff, manages crisis response, and oversees the program’s day-to-day activities. The role promotes integrated care and trauma-informed, person-first approaches, while helping create an accepting work environment. The supervisor leads and oversees program operations, supports staff and service delivery, collaborates with internal and external stakeholders, and manages program resources and workflows. The position is based at the Garlington Health Center in NE Portland, Oregon, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Travel to multiple locations throughout the Portland Metro area is required. Work may take place in administrative and clinical offices, acute care settings, and community locations such as client residences, correctional facilities, shelters, hospitals, public places, and other social service sites. Meal periods and breaks may be interrupted. The role involves unpredictable circumstances and disruptions to planned tasks, requiring flexible time management and sound judgment. Employees must remain alert to potential aggressive behavior and exposure to disease, biohazards, noise, and contaminants.

Requirements

Master’s degree in a behavioral science field from an accredited college or university.
Demonstrate the competencies to become credentialed as a QMHP under Oregon Administrative Rules (OAR); certification must be current and compliant with OAR requirements.
Meet the requirements to be credentialed as a Qualified Mental Health Professional (QMHP) through MHACBO.
A minimum of three years of relevant work experience.
Ability to use computer hardware and software, including Microsoft Office Suite, to perform essential functions.
Familiarity with recovery models, motivational interviewing, and evidence-based practices.
Excellent communication and interpersonal skills, with the ability to work collaboratively with clients, staff, and internal and external stakeholders.
Strong problem-solving skills and analytical abilities.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Ability to travel to multiple locations throughout the Portland Metro area.
Ability to perform CPR and properly use AED equipment; required certification must remain current. BLS training will be provided within the first 60 days of hire for client-facing staff, and CPR training within 120 days for all other staff.
Maintain all licenses, certifications, registrations, and other credentials required for the position in active, good-standing status.

Nice To Haves

Supervisory experience.
Experience within a safety net organization.

Responsibilities

Provide leadership and oversight of day-to-day program operations, integrating best practices and evaluating service delivery.
Communicate and collaborate with internal and external stakeholders to ensure continuity of care.
Foster collaboration among team members and across the organization.
Provide regular updates to management and communicate relevant information to frontline staff.
Manage resources in accordance with established procedures and policies, and monitor operations for quality and consistency.
Oversee and approve timekeeping and leave requests in compliance with organizational policies.
Support staff in aligning their work with program goals and objectives.
Organize day-to-day workflows to support staff and ensure high-quality care for residents.
Prepare reports as requested; monitor expenditures and use of agency and program resources; recommend and implement strategies to improve efficiency.
Apply Feedback Informed Treatment (FIT) practices as part of the service delivery team, in alignment with Cascadia and the program’s current level of FIT implementation.
Manage crisis response.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks in their first year.
Medical and dental coverage beginning the first of the month following the hire date.
VSP Vision Discount Plan.
403(b) retirement plan with eligibility after 60 days, immediate 100% vesting, a 1-to-1 company match up to 3% per pay period, and the opportunity for an additional discretionary contribution up to 5% at fiscal year-end.
Flexible Spending Account with medical, dependent care, and transportation options.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program (EAP).
Bike to Work Reimbursement.