Home Health Office Support Specialist

Eden Health•Bellingham, WA

9h•Onsite

About The Position

The Home Health Office Support Specialist provides clerical and administrative support for home health operations, maintaining patient records and supporting scheduling, communications, billing, and quality assurance. The role enters and updates patient information in the electronic health record (EHR), ensures documentation is complete, and helps maintain accurate and timely patient charts and billing records. The specialist coordinates patient scheduling, handles requests for medical records, answers and transfers calls, processes mail and faxes, and assists management and other team members with administrative tasks. The position is based at the administrative office and is not remote.

Requirements

High school diploma or equivalent.
General clerical and data-entry skills, with excellent organizational skills.
Ability to communicate effectively in English verbally and in writing.
Working knowledge of computer software programs.
Valid driver's license and reliable transportation.
Ability to pass a criminal background check and national sex offender clearance.
Ability to physically report to the administrative office for the entire shift; this is not a remote position.

Nice To Haves

Healthcare experience.
Knowledge of medical terminology.
Experience with EHR medical record documentation.

Responsibilities

Enter patient information into the electronic health record (EHR).
Coordinate patient scheduling and support patient satisfaction by maintaining consistency and continuity in schedules.
Review medical records for completeness and proactively obtain missing information.
Attach documents received by fax, scan, or mail to patient files in the EHR.
Monitor aged unsigned provider orders, request provider signatures, and track orders according to regulatory requirements.
Receive and respond to written and verbal requests for medical records and transport or transfer records to the requesting area.
Review Face-to-Face and referral documentation for completeness and adequacy according to regulatory requirements.
Answer and transfer phone calls quickly and efficiently.
Use the EHR to obtain and accurately update patient demographic data.
Process incoming and outgoing mail and faxes as needed.
Assist management with typing, filing, and computer-related tasks as needed.
File, print, fax, copy, clean, organize, and assemble new patient folders as assigned.
Review patient charts for billing accuracy, follow up promptly on unmet requirements to support timely billing, and document follow-up appropriately.
Provide backup to other Eden team members as assigned.
Participate in information management and quality assurance performance improvement (QAPI) activities.

Benefits

Benefits beginning as early as 30 days after the start date.
Employee discounts on travel, resorts, car rentals, and other offerings.
Employee Hardship Fund.
Bonuses program.
Employee Stock Ownership Plan (ESOP).
Employee wellness support and a family-first culture.
Paid time off for a personal day of the employee's choosing.
Financial planning through Unum.
Free counseling sessions through Unum.
Training and educational assistance.
Career advancement opportunities.
401(k) retirement savings plan.
Flexible Spending Accounts.
Life, accident, and disability insurance.
Paid holidays.
Paid continuing education credits, with online and in-person education.
Paid sick leave and vacation time, with eligible employees accruing time from their first day of employment.
Identity theft protection.
Employee Assistance Program.
Floating personal holiday.
Dental, medical, and vision benefits available for full-time status.