Office Specialist 2 300-10-26

Northwest Senior and Disability Services•Warrenton, OR

13d•$3,468 - $4,647•Onsite

About The Position

NorthWest Senior and Disability Services (NWSDS), a local intergovernmental agency supporting older adults and people with disabilities, is seeking an Office Specialist 2 for its Warrenton unit. The position supports agency operations by providing office and receptionist services, records management, and payment processing across multiple program areas. It works directly with consumers, providers, staff, and the public to support efficient day-to-day operations and responsive service. The role provides administrative support, assists consumers with applications and program information, handles payment-related records and provider payment processing, and maintains organized paper and electronic files. It also helps keep reception and office operations running smoothly while following agency procedures, confidentiality requirements, and mandatory reporting obligations. Bilingual duties apply only to designated bilingual positions. Work is primarily performed in an office setting with frequent public interaction, interruptions, and competing priorities. Employees may be assigned other duties or temporary work in other offices or areas as needed. Reasonable accommodations will be provided as needed.

Requirements

At least three years of equivalent combined education and/or experience demonstrating the knowledge, skills, and abilities required for the position.
High school diploma or GED.
Three years of progressively responsible secretarial or office experience using personal computers.
Strong office and administrative support skills.
Ability to manage multiple priorities and complete work accurately and on time.
Effective communication and customer service skills with consumers, providers, staff, and the public.
Ability to understand and apply agency procedures and program requirements.
Ability to maintain organized electronic and paper records.
Working knowledge of computers and general office software, including email, word processing, spreadsheets, and database systems.
Ability to exercise sound judgment, maintain confidentiality, and work effectively with others.
Ability to work independently and collaborate with team members across programs.
For bilingual positions only: ability to demonstrate the required level of proficiency for bilingual duties.
For positions requiring agency business driving: valid driver's license and acceptable driving record; proof of personal automobile liability insurance and use of a personal vehicle may be required.
Successful completion of a criminal history check is required; some positions may require additional screening, including state or national fingerprint-based checks.
Must comply with confidentiality requirements and mandatory reporting obligations related to vulnerable populations.

Nice To Haves

Education supplemented by secretarial or office training is preferred.

Responsibilities

Provide program office support, including preparing forms, applications, and correspondence, as well as filing and records management.
Welcome visitors, answer phones, respond to general questions, and direct consumers to appropriate staff or services.
Assist consumers with application packets, scheduling, and general program information.
Process payments, deposits, billing forms, and financial records according to agency procedures.
Support provider payment processing by reviewing entries, creating payment vouchers, and helping resolve payment issues.
Provide technical assistance to providers and consumers using agency payment systems and related resources.
Receive, sort, scan, and distribute mail, fax transmissions, and documents.
Maintain electronic and paper files in accordance with agency and program requirements.
Order and maintain office supplies and keep the reception area organized and ready for use.
Follow agency policies, confidentiality requirements, and mandatory reporting obligations while providing professional customer service.
For bilingual positions only: communicate with consumers whose primary language is not English, interpret and explain forms and program information in the identified language pair, and translate written materials as needed.