Office Services Supervisor

RR Donnelley•Chicago, IL

6h•$56,200 - $83,100

About The Position

The Office Services Supervisor is an independent leader who helps manage day-to-day people, operations, and client service. The role oversees team service delivery and customer relationships, coordinates workflows and work assignments, addresses operational and performance issues, and supports efficient use of labor, resources, equipment, and supplies. The supervisor also trains new employees, works with the manager on team development, and escalates client or team concerns as needed. The position operates Monday through Friday, 8:00 a.m. to 5:00 p.m. Work includes balancing daily assignments with projects and ad hoc requests related to mail volume, reprographics, conference room setup, and vendor management. The role requires adherence to company and client-site policies.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of proven experience in a customer service environment.
At least 3 years of office-support experience, including a combination of administrative, facilities, hospitality, reception, reprographics, and mailroom work.
Understanding of USPS regulations.
Understanding of reprographics equipment and its usage.
Intermediate Microsoft Word and Excel skills.
Basic Microsoft PowerPoint skills.
Demonstrated ability to prioritize competing priorities under tight deadlines.
Proven customer service skills to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and judgment about when to escalate problems to a managerial level.
Ability to work well in a team environment and interact effectively with people from multifunctional and diverse backgrounds.
Ability to work in a fast-paced environment.
Self-motivated with a positive, can-do attitude.

Nice To Haves

Experience in the legal or financial services industries.
Prior experience managing vendors.
Basic understanding of profit and loss (P&L).

Responsibilities

Ensure the team provides outstanding client service and builds strong customer relationships.
Manage time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
Create an environment that supports service expansions and new business opportunities.
Maximize profitability through effective utilization of labor and resources.
Immediately resolve operational problems or issues.
Produce required reports on schedule.
Coordinate team workflow, prioritize jobs, and delegate duties to associates.
Balance daily team assignments with projects and ad hoc requests related to mail volume, reprographics, conference room setup, and vendor management.
Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
Train new employees on policies and procedures.
Address performance issues among team members.
Work with the manager to create development plans and challenging assignments for team members.
Escalate client or team concerns to the manager to proactively resolve issues.
Adhere to Williams Lea policies and client-site policies.
Use equipment and supplies in a cost-efficient manner.
Perform other duties as assigned.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer and partner discounts
Possible participation in a bonus, commission, or incentive program, depending on the role