Office Services

Meta • San Jose, CA

1h • $24 • Onsite

About The Position

The Area Customer Service Coordinator is a temporary-to-hire role providing office services and administrative support across customer locations throughout California’s Peninsula, South Bay, and East Bay. Assignments may include law firms, corporate offices, retail offices, and warehouse facilities. The associate travels between assigned locations as business needs change and may work independently at single-person sites or alongside a team at larger sites.

The role supports mailroom operations; shipping and receiving; copy and production services; reception; hospitality; and conference room setup. It also involves responding to customer requests, following site-specific procedures, maintaining organized work areas, using computer systems and Microsoft Office applications, and preparing monthly expense reports. The position is typically scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for alternate locations, earlier or later hours, and occasional weekend assignments. It is a three-month temporary position with the potential to become permanent based on performance and business requirements.

Requirements

• High school diploma or equivalent.
• At least 12 months of relevant work experience in customer service, office services, mailroom operations, reception, hospitality, or administrative support.
• Strong customer service, communication, and interpersonal skills.
• Intermediate computer skills, including proficiency with Microsoft Office applications and file management.
• Ability to follow written and verbal instructions and translate customer requests into appropriate actions.
• Strong organizational skills, attention to detail, and basic mathematical skills.
• Ability to troubleshoot routine problems, exercise sound judgment, and take appropriate action.
• Ability to work independently with minimal supervision and collaborate effectively within a team.
• Flexibility to work at multiple customer locations across the Peninsula, South Bay, and East Bay, including sites approximately 40–50 miles apart.
• Ability to adapt to changing assignments, customer environments, priorities, and schedules.
• Ability to stand, walk, bend, reach, and perform physical tasks for extended periods.
• Ability to lift and move items weighing up to 50 pounds without assistance.
• Must demonstrate professionalism, dependability, flexibility, initiative, and commitment to quality customer service.
• No driving of Ricoh or customer vehicles is required while working as a contingent worker.
• A valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage may be required depending on the assignment or future employment status.
• Candidates converting to permanent Ricoh employment must meet applicable company driving and auto insurance requirements.

Nice To Haves

• Post-secondary education or relevant vocational training.
• Previous experience in office services, mailroom operations, shipping and receiving, copy centers, reception, hospitality, or facilities support.
• Experience in professional office environments, law firms, corporate offices, or warehouse settings.
• Experience supporting multiple locations or managing responsibilities independently.

Responsibilities

• Provide office services and administrative support across multiple customer locations.
• Handle incoming and outgoing mail, packages, shipping, receiving, and mail distribution.
• Operate copiers, printers, scanners, and other office equipment for copy and production center operations.
• Perform reception duties, including greeting visitors, answering calls, and directing inquiries.
• Prepare meeting spaces and coordinate conference room setups and other hospitality services.
• Maintain organized workspaces, supply areas, mailrooms, and copy centers.
• Adapt to different customer environments, including law firms, corporate offices, retail offices, and warehouse facilities.
• Work independently at single-person sites or collaborate with team members at larger locations.
• Respond to customer requests, resolve routine service issues, and coordinate problem resolution when needed.
• Follow established procedures, service standards, and customer-specific instructions.
• Take initiative, ask questions, maintain training notes, and learn new processes quickly.
• Adapt to changes in daily assignments, including reporting to alternate locations before a shift starts.
• Use Microsoft Office applications, computer systems, network folders, and file management tools to complete tasks.
• Accurately prepare and submit monthly expense reports in a timely manner using required coding procedures.
• Maintain productivity, accuracy, and quality while performing repetitive tasks and managing competing priorities.
• Provide reliable support during changing schedules and business needs, including occasional early mornings, evenings, or weekends.

Benefits

• Free parking is available at customer locations.
• Eligible mileage and parking expenses are reimbursable according to company policy; mileage reimbursement for commuting begins after the first 15 miles each way.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED