Office Services Coordinator

Ricoh•Coppell, TX

1d•$20 - $22

About The Position

The Office Services Coordinator, also identified as a Site Coordinator, is accountable for the daily operations of a single-person site and performs contracted office services. Services may include copy services, courier services, managed print services, hospitality, imaging, and mail services. The position maintains regular customer contact, operates the equipment and software needed to meet service level agreements, and supports site operations, service quality, and profitability. The role may also include routine administrative work, vendor and facility coordination, office supply inventory, conference room and A/V resource coordination, and preparation of operational data and reports. The position typically works in an office environment. Work may be primarily sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, in a B2B and/or technical environment.
At least 1 year of customer-facing experience.
Demonstrated knowledge and understanding of technology.
Tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Strong written and verbal communication skills.
Ability to interpret, comprehend, and apply complex information, data, and instructions, and to prepare and communicate detailed information.
Ability to perform work involving walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.
Moderate dexterity and regular use of basic office tools and equipment, including calculators, keyboards, and hand tools, with hand-eye coordination.

Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.
Operate office equipment, including PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
Provide or coordinate services that may include courier services, reception, switchboard operations, shipping and receiving, and mail delivery and processing.
Maintain formal daily contact with customers.
Implement and manage Ricoh Service Excellence programs.
Operate required equipment and software efficiently to meet service level agreements (SLAs).
Support profitability goals through effective use of company materials and supplies.
Perform routine administrative functions as needed, such as creating and completing work orders, monitoring contractors, inspecting facilities, reporting facility issues, and providing operational support.
Interact as needed with contracted vendors, facility management, and building occupants.
Manage and reorder office supply inventory as needed.
Coordinate conference rooms and manage A/V equipment resources as needed.
Maintain positive working relationships with departments through professional communication.
Collect and provide operational data to leadership and customers, including monthly reports as required.
Meet financial responsibilities.
Perform other duties as assigned.