Office Service Representative III

Canon Business Process Services • Morristown, NJ

4d

About The Position

Under general supervision, the Office Service Representative III handles and dispatches mail, packages, and interoffice correspondence of all classes. The role may also include copy center activities, reception, hospitality, and other assigned duties. It requires professional customer service, accurate handling and tracking of incoming and outgoing items, and meeting established deadlines. The representative may perform copying, faxing, scanning, shipping, supply distribution, and administrative work, as well as learn new office-automation equipment features as they are introduced.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience working in a mailroom or professional office environment.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.
• Proficiency in computer skills.
• Ability to perform complex functions of equipment and systems—including fax, scanner, metering, stamping, tracking systems, photocopying, and color copying—without supervisor guidance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.

Responsibilities

• Promote customer satisfaction by understanding expectations, proactively identifying and resolving issues, and building customer relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare and dispatch outgoing mail and packages in accordance with postal regulations, including wrapping, sealing, weighing, and affixing postage.
• Prepare scheduled outgoing interoffice pouches for client affiliates, when applicable.
• Process overnight shipments, such as Federal Express and UPS, to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and check records for accuracy and completeness.
• Organize and distribute supplies according to job requests, verify and log delivered orders, and monitor copy-supply inventory.
• Keep supply areas, including convenience copier areas, neat and stocked with paper and toner.
• Handle items for distribution to client employees, affiliates, dealers, or other groups.
• Estimate the runtime for small- to medium-sized photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Send and receive faxes, maintain accurate fax logs, enter fax data for client chargebacks where appropriate, generate activity and confirmation reports, and confirm receipt with recipients as necessary.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, set up and maintain client kitchens and conference rooms, order food, and make coffee.
• As directed by the Site Manager, answer telephones, take messages, and greet visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture; replace light bulbs; scan documents; and prepare outgoing items for shipping.
• Learn new features and functionalities of copying, faxing, scanning, and shipping equipment introduced at the site.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED