Office Service Representative III
About The Position
Under general supervision, the Office Service Representative III handles and dispatches mail, packages, and interoffice correspondence of all classes. The role may also include copy center activities, reception, hospitality, and other assigned duties. The representative supports customer satisfaction, manages mail and shipping processes, maintains office supplies and copying equipment, operates fax machines, and prepares production and volume reports. Depending on site needs and direction from the Site Manager, additional work may include maintaining kitchen and conference areas, reception, moving items, document scanning, and shipping. The position requires learning new features and functions of office automation equipment as they are introduced at the site.
Requirements
- High school diploma or equivalent.
- At least 5 years of experience working in a mailroom or professional office environment.
- Thorough knowledge of metering, weighing, logging, and other shipping procedures.
- Proficiency in computer skills.
- Ability to perform complex functions of equipment and systems—including fax, scanner, metering, stamping, tracking systems, photocopying, and color copying—without supervisor guidance.
- Excellent customer service skills, with a professional attitude and appearance.
- Ability to work overtime and meet deadlines.
- Ability to regularly twist, turn, squat, bend, reach, lift, and sit, stand, or walk for prolonged periods.
- Ability to regularly lift and carry up to 20 pounds and move loads over 50 pounds using a mail cart; ability to occasionally lift up to 50 pounds.
- Frequent use of hand and foot controls; may occasionally need to climb stairs.
Responsibilities
- Ensure customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building customer relationships.
- Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
- Prepare and dispatch outgoing mail and packages in accordance with postal regulations, including wrapping, sealing, weighing, and affixing postage.
- Prepare scheduled outgoing interoffice pouches for client affiliates, when applicable.
- Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
- Log incoming and outgoing items as required and check them for accuracy and completeness.
- Organize and distribute supplies based on job requests; verify and log deliveries; monitor copy supplies, paper, and toner inventory; and keep supply areas neat.
- Handle items for distribution to client employees, affiliates, dealers, or other recipients.
- Estimate runtimes for small and medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
- Perform minor photocopier maintenance, such as clearing paper jams, arranging service calls, and routine cleaning.
- Operate fax machines, send and receive faxes, maintain accurate logs, enter fax data for client chargebacks where appropriate, generate activity and confirmation reports, and confirm receipt when needed.
- Prepare monthly production and volume reports to measure productivity and prepare billing charges.
- Perform administrative duties such as inserting, copying, photocopying, and faxing.
- As directed by the Site Manager, maintain kitchen and conference areas, order food, make coffee, answer telephones, take messages, greet visitors, move boxes, supplies, or furniture, replace light bulbs, scan documents, and prepare outgoing items for shipping.
- Learn new features and functions of copying, faxing, scanning, and shipping equipment as introduced at the site.
- Perform additional duties as assigned.
Benefits
- Competitive pay and benefits.
- Comprehensive training and development programs that prepare employees to advance from within.
- Employee discounts on entertainment, products, and services nationwide.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
