Office Service Representative III

Canon Business Process Services, Inc. • Morristown, NJ

5d

About The Position

Under general supervision, the Office Service Representative III handles and dispatches all classes of mail, packages, and interoffice correspondence. The role may also include copy center activities, reception, hospitality, and other assigned duties.

The position supports customer satisfaction by understanding client expectations, proactively identifying and resolving issues, and building relationships. It receives, sorts, delivers, prepares, logs, and dispatches incoming and outgoing mail and packages, including overnight shipments and interoffice pouches. It also manages supply distribution and inventory, performs copying and faxing, maintains equipment as needed, and prepares production, volume, and activity reports.

Depending on site needs, duties may include maintaining kitchens and conference rooms, ordering food, providing reception, moving supplies or furniture, replacing light bulbs, scanning documents, and preparing shipments. The employee is expected to learn new office automation equipment features as they are introduced at the site.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience working in a mailroom or professional office environment.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.
• Proficiency in computer skills.
• Ability to perform complex functions of equipment and systems—including fax, scanner, metering, stamping, tracking, photocopying, and color-copying equipment—without supervisor guidance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.

Responsibilities

• Provide customer service by understanding customer expectations, proactively identifying and resolving issues, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare and dispatch outgoing mail and packages in accordance with postal regulations.
• Prepare scheduled interoffice pouches for client affiliates, when applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items and review records for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, monitor copy-supply inventory, and maintain a neat supply area.
• Handle items for distribution to client employees, affiliates, dealers, or other recipients.
• Estimate runtime for small- to medium-sized photocopy jobs, check output for quality and accuracy, produce bound copies when requested, and deliver and pick up jobs.
• Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain logs, enter fax data for client chargebacks where appropriate, prepare reports, and confirm receipt as necessary.
• Prepare monthly production and volume reports to measure productivity and support billing.
• Perform other administrative tasks, including inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, maintain kitchen and conference areas, order food, make coffee, provide reception, move boxes or furniture, replace light bulbs, scan documents, and prepare outgoing shipments.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment introduced at the site.
• Perform additional duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED