Office Service Representative II

Canon Business Process Services • Scottsdale, AZ

13d

About The Position

Under general supervision, handles and dispatches mail, packages, and interoffice correspondence for all classes of mail and packages. The role may also include copy center activities, reception, hospitality, and other duties as assigned. The position requires providing customer service, processing incoming and outgoing mail and shipments, supporting office supply and copying needs, operating fax and other office equipment, and completing related administrative work. Depending on site needs, the role may also support kitchen and conference room setup, reception, scanning, shipping, and other office services.

Requirements

• High school diploma or equivalent.
• Two to five years of experience working in a mailroom or professional office environment.
• Knowledge of metering, weighing, logging, and other shipping procedures.
• Ability to perform routine and some complex functions using equipment and systems such as fax machines, scanners, meters, stamping equipment, tracking systems, photocopiers, and color copiers.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to perform regular twisting, turning, squatting, bending, reaching, and lifting, and to sit, stand, or walk for prolonged periods.
• Ability to regularly lift and carry up to 20 pounds, move loads over 50 pounds using a mail cart, and occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls; may occasionally need to climb stairs.

Nice To Haves

• Proficiency in computer skills.

Responsibilities

• Provide customer service by understanding client expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare outgoing mail and packages by wrapping, sealing, weighing, affixing postage, and dispatching items in accordance with postal regulations.
• Prepare scheduled outgoing interoffice pouches for client affiliates, where applicable.
• Process outgoing overnight shipments, including Federal Express and UPS, to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and review entries for accuracy and completeness.
• Organize and distribute supplies to client employees based on job requests; verify and log orders upon delivery.
• Monitor copy supply inventory, stock paper and toner, and keep supply areas neat, including areas for convenience copiers.
• Handle items for distribution to client employees, affiliates, dealers, or other recipients.
• Estimate runtime for small- to medium-sized photocopy jobs; check copies for quality and accuracy; produce bound copies when requested; and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate logs, enter fax data for client chargebacks where appropriate, generate activity and confirmation reports, and confirm receipt when necessary.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Perform administrative duties such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, set up and maintain client kitchen areas and conference rooms, order food, and make coffee.
• As directed by the Site Manager, answer telephones, take messages, and greet visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
• As directed by the Site Manager, scan documents and prepare outgoing items for shipping.
• Learn new features and functions of copying machines, fax machines, scanning and shipping equipment, and other office automation technology introduced at the site.
• Perform other duties as assigned.
• Work overtime as needed and meet deadlines.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED