Office Service Representative II

Canon Business Process Services • Fort Worth, TX

12d

About The Position

Under general supervision, the Office Service Representative II handles and dispatches mail, packages, and interoffice correspondence. The position may also support copy center activities, reception, hospitality, and other assigned duties. The role requires providing responsive customer service, meeting delivery and shipping deadlines, maintaining accurate logs and reports, and operating office equipment. Additional duties may be assigned by the Site Manager, and the employee must learn new equipment features and functions as office technology changes.

Requirements

• High school diploma or equivalent.
• 2–5 years of experience working in a mailroom or professional office environment.
• Knowledge of metering, weighing, logging, and other shipping procedures.
• Ability to perform routine and some complex functions using equipment and systems such as fax machines, scanners, meters, stamping equipment, tracking systems, photocopiers, and color copiers.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds and move items weighing over 50 pounds using a mail cart; occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls; occasional stair climbing.

Nice To Haves

• Proficiency in computer skills.

Responsibilities

• Provide customer service by understanding client expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare outgoing mail and packages by wrapping, sealing, weighing, applying postage, and dispatching items according to postal regulations.
• Prepare scheduled interoffice pouches for client affiliates, when applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items and review records for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, monitor copy-supply inventory, and maintain a neat supply area.
• Handle items for distribution to client employees, affiliates, dealers, and other recipients.
• Estimate runtime for small to medium photocopy jobs; check copies for quality and accuracy; produce bound copies when requested; and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Operate facsimile machines, send and receive faxes, maintain accurate logs, enter fax data for client chargebacks when appropriate, generate activity and confirmation reports, and confirm receipt when necessary.
• Prepare monthly production and volume reports for productivity measurement and billing.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, set up and maintain client kitchen areas and conference rooms, order food, and make coffee.
• As directed by the Site Manager, provide reception services, including answering telephones, taking messages, and greeting visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
• As directed by the Site Manager, perform document scanning and prepare outgoing items for shipping.
• Learn new features and functions of copying, faxing, scanning, shipping, and other office equipment as introduced at the site.
• Perform other duties as assigned.
• Work overtime as needed and meet deadlines.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED