Office Service Associate
The Millennium Group•San Francisco, CA
•$18 - $20
About The Position
The Office Service Associate supports mail, shipping, and office services for a client location. The role handles incoming and outgoing mail and packages, maintains related records and inventory, and provides service to client departments and internal teams. The associate is expected to communicate respectfully, build strong customer relationships, take initiative to solve problems, and contribute to improvements in the client experience.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of experience in the mail and shipping/receiving industry.
- Familiarity with Microsoft Office software, including Word and Excel.
- Excellent customer service skills and a “can do” attitude.
- Excellent verbal and written communication skills.
- Ability to work effectively individually or in a team environment.
- Competency in performing multiple functional tasks.
- Attention to detail.
- Ability to handle mail or use a hand cart and flatbed.
- Ability to lift up to 50 pounds.
Responsibilities
- Maintain daily paperwork.
- Ensure policies and procedures are followed.
- Enter packages into the package tracking system.
- Pick up and deliver mail and packages to different floors and bank departments in the building.
- Receive, sort, and distribute incoming mail, including letters, parcels, U.S. Postal mail, and interdepartmental mail, to appropriate recipients.
- Create shipping labels for outbound packages.
- Apply postage or meter to outgoing USPS mail.
- Respond to and create emails.
- Serve as a liaison between TMG’s mail and office services team and client departments.
- Interact constructively, positively, and respectfully with customers; provide superior service and build strong internal and external relationships.
- Communicate positively both verbally and in writing, take initiative to address problems, and consider improvements to the client experience.
- Track and maintain mailing records and logs, and perform accurate data entry as needed.
- Maintain inventory control of mail and shipping supplies.
- Work with and assist coworkers in achieving goals and completing assignments, demonstrating dedication and commitment to the team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
