Office Service Associate

The Millennium Group • Sf, CA

9d

About The Position

The Office Service Associate supports mail and office services for a client location. The role handles incoming and outgoing mail and packages, delivery across building floors and bank departments, shipping documentation, tracking records, supplies, and customer communication. The associate works with TMG colleagues and client departments to provide respectful, responsive service and help maintain a positive client experience.

Requirements

• High school diploma or equivalent (GED).
• At least 6 months of experience in the mail and shipping/receiving industry.
• Familiarity with Microsoft Office software, including Word and Excel.
• Excellent customer service skills and a can-do attitude.
• Excellent verbal and written communication skills.
• Ability to work effectively individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or use a hand cart and flatbed.
• Ability to lift up to 50 pounds.

Responsibilities

• Maintain daily paperwork and follow policies and procedures.
• Enter packages in the package tracking system.
• Pick up and deliver mail and packages to different floors and bank departments in the building.
• Receive, sort, and distribute incoming letters, parcels, U.S. Postal mail, and interdepartmental mail to appropriate recipients.
• Create shipping labels for outbound packages and apply postage or meter to outgoing USPS mail.
• Respond to and create emails.
• Serve as liaison between TMG’s mail and office services team and client departments.
• Interact constructively and respectfully with internal and external customers, communicate positively, take initiative to resolve problems, and consider improvements to the client experience.
• Track and maintain mailing records and logs, and perform accurate data entry as needed.
• Maintain inventory control of mail and shipping supplies.
• Assist co-workers in achieving goals and completing assignments, demonstrating dedication and commitment to the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED