Office Service Associate

RR Donnelley • Milwaukee, WI

4d • Onsite

About The Position

The Office Service Associate provides daily back-office services for clients and teams. Services primarily include reprographics (copy), mail, and intake functions in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, meets contracted deadlines, maintains quality, and interacts with clients and supervisors to address work and service needs.

Requirements

• High school diploma or equivalent.
• At least one year of office services experience; experience in a legal, banking, or large corporate environment is preferred.
• Proficiency using mail, phone, email, digital reprographics, and mail equipment.
• Familiarity with general back-office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and the judgment to know when to escalate an issue to a supervisor.
• Ability to work well in a team and interact effectively with people from diverse backgrounds and across multiple functions.
• Ability to work in a fast-paced environment.
• Self-motivated, positive, can-do attitude.
• Ability to lift up to 50 pounds regularly.

Nice To Haves

• Office services experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs for all office services work and ensure job tickets are properly completed before beginning work.
• Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
• Run jobs in the proper order and prioritize workflow.
• Communicate with supervisors or clients about job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Perform quality assurance on own work and the work of others.
• Load machines with paper, toner, and other supplies.
• Answer telephone calls and emails, and place service calls when needed.
• Interact with clients in person, by phone, and electronically.
• Follow Williams Lea and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED