Office Service Associate Lead

The Millennium Group•Washington, DC

11d•$25 - $30

About The Position

The Site Lead ensures the smooth and efficient operation of the office environment through front-line communication, facilities coordination, and general office support. The role helps create a welcoming, well-organized, and well-maintained workplace while providing a high level of customer care and a friendly, helpful attitude.

Requirements

High school diploma or equivalent required.
Minimum 2–3 years of experience in customer service or a customer-facing professional environment.
Proficiency in Word, Excel, Outlook, and MS Teams, with the ability to learn new software quickly.
Exceptional organizational skills and the ability to prioritize and multitask efficiently.
Adaptability to a dynamic environment and strong interpersonal skills.
Excellent written, oral, and verbal customer service skills.
Ability to learn new skills quickly.
Flexibility to handle multiple, sometimes conflicting, priorities.
Strong initiative and ability to work independently with minimal direct supervision.
Ability to remain diplomatic in stressful situations; be team-oriented; and build strong working relationships with teammates and external stakeholders or customers.
Ability to maintain confidentiality when working with highly sensitive materials.
Punctuality, dependability, and dedication to operational excellence.
Consistently professional approach and willingness to take ownership and responsibility.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Ability to lift or move 50 pounds or greater at times.

Nice To Haves

Higher education preferred.

Responsibilities

Serve as the first point of contact for site phone calls, emails, and visitors; respond to correspondence and greet guests promptly and professionally.
Manage multiple Outlook mailboxes and the lifecycle of work tickets and service requests, ensuring prompt resolution.
Handle package pickups and deliveries and route postal mail to recipients.
Set up and break down conference rooms and support beverage service and catering.
Conduct daily checks of kitchen, copy areas, and meeting spaces; replenish inventory to par levels.
Monitor inventory and order office and hospitality supplies.
Monitor and replenish paper and toner for printers.
Contact the building's on-site property manager regarding maintenance, janitorial, and facility needs.
Develop relationships with on-site vendors and serve as the primary contact for on-site contractors or vendors.
Manage on-site office lockers.
Maintain logs and complete required reporting.
Serve as the site's safety lead, execute safety protocols, and ensure safety equipment is in working order.