Office Service Associate Lead

The Millennium Group•Washington, DC

About The Position

The Office Service Associate Lead, described in the posting as the Site Lead, ensures the smooth and efficient operation of the office environment. The role provides front-line communication, facilities coordination, and general office support to maintain a welcoming, well-organized, and well-maintained workplace. It requires maintaining high levels of customer care and a friendly, helpful attitude.

Requirements

High school diploma or equivalent required.
At least 2–3 years of experience in customer service or a customer-facing professional environment.
Proficiency in Word, Excel, Outlook, and MS Teams, with the ability to learn new software quickly.
Exceptional organizational skills, including the ability to prioritize and multitask efficiently.
Adaptability in a dynamic environment and strong interpersonal skills.
Excellent written, oral, and verbal customer-service skills.
Ability to learn new skills quickly and juggle multiple, sometimes conflicting, priorities.
Strong initiative and ability to work independently with minimal direct supervision.
Ability to remain diplomatic in stressful situations and build strong working relationships with team members and external stakeholders or customers.
Ability to maintain confidentiality when working with highly sensitive materials.
Punctuality, dependability, dedication to operational excellence, and a consistently professional approach with ownership and responsibility.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Ability to lift or move 50 pounds or more at times.

Nice To Haves

Higher education is preferred.

Responsibilities

Serve as the first point of contact for site phone calls, emails, and visitors; respond to correspondence and greet guests promptly and professionally.
Manage multiple Outlook mailboxes and the lifecycle of work tickets and service requests, ensuring prompt resolution.
Handle package pickups and deliveries and postal mail, routing items to recipients appropriately.
Set up and tear down conference rooms and support beverage service and catering.
Check kitchen, copy areas, and meeting spaces daily and replenish inventory to par levels.
Monitor inventory and order office and hospitality supplies.
Monitor and replenish printer paper and toner.
Contact the building’s on-site property manager about maintenance, janitorial, and facility needs.
Build relationships with on-site vendors and serve as the main point of contact for on-site contractors and vendors.
Manage on-site office lockers.
Maintain logs and complete proper reporting.
Lead site safety protocols and ensure safety equipment is in working order.