Office Service Associate - Mail

K2 Services•Washington, DC

1d•$21 - $24

About The Position

The Office Services Associate – Mail manages incoming and outgoing mail services, interoffice distribution, postage processing, and related office support functions within Opensity Solutions' client environment. The role ensures accurate sorting, timely delivery, and compliant handling of mail and packages while supporting workplace efficiency and client service excellence. It reports to the Client Relations Supervisor or Client Relations Manager and is classified as non-exempt. The associate supports daily mailroom operations, operates mail and postage equipment, maintains supplies and records, and responds to mail-related inquiries and service requests. The role also provides basic print and reprographics support, performs routine equipment maintenance, helps improve mailroom procedures, and maintains a clean, organized, confidential, and professional service environment. The position requires a high school diploma or equivalent and at least one year of relevant experience. Compensation is $21.00 to $24.00 per hour, with possible eligibility for an annual bonus. Eligible employees receive access to medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off.

Requirements

High school diploma or equivalent.
At least one year of experience in mailroom operations, office services, facilities support, or related administrative roles.
Experience operating mailroom equipment, postage systems, and basic office technology.
Strong understanding of mailroom operations, postal regulations, and document handling procedures.
High attention to detail and accuracy in sorting, processing, and recordkeeping.
Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
Excellent customer service and communication skills, with a client-first mindset.
Ability to prioritize tasks and manage multiple mail and service requests simultaneously.
Strong problem-solving skills and ability to resolve operational issues efficiently.
Ability to work independently and contribute effectively to a team.
Ability to maintain confidentiality and handle sensitive materials appropriately.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages using a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for extended periods.

Nice To Haves

Proficiency in Microsoft Office Suite and tracking systems.

Responsibilities

Manage daily incoming and outgoing mail operations, ensuring accurate and timely processing.
Sort, categorize, and distribute interoffice mail to appropriate departments.
Perform scheduled internal mail runs across office locations.
Operate postage and mail processing equipment and meter outgoing mail in compliance with postal regulations and rate structures.
Prepare certified, registered, and tracked outgoing mail, including required documentation.
Retrieve outgoing mail from collection points and handle it through processing.
Maintain mailroom inventory, supplies, postage materials, and operational equipment; coordinate ordering and replenishment.
Support the development and refinement of mailroom procedures, policies, and workflows.
Maintain a clean, organized, and professional mailroom.
Respond to client and employee inquiries about mail services, delivery status, and mailroom operations; resolve related issues and service requests promptly and professionally.
Conduct quality checks on mail sorting, delivery, and processing.
Maintain records and logs for incoming and outgoing mail, postage usage, and mailroom activity.
Assist with basic print and reprographics tasks, including copying, binding, finishing, and document handling.
Perform routine maintenance on mailroom and print equipment as required.
Support client experience initiatives and maintain service standards.
Participate in training and development activities.
Maintain confidentiality and professionalism and follow Opensity Solutions service standards.