Office Operations Manager

ServiceMaster NCR•Alexandria, VA

13d•$90,000 - $100,000•Onsite

About The Position

ServiceMaster NCR is seeking an Office Operations Manager to oversee all office operations. This role involves managing the Service Coordinator team, coordinating with vendors and systems, and ensuring the office runs smoothly. The manager will be responsible for hiring, developing, coaching, and reviewing team members, setting service standards, and cross-training the team. This position also coordinates IT support, phone system management, claims management software, and other essential background systems. Day-to-day administration includes purchasing, office appearance, payroll timekeeping, training logistics, and first-line technology support. The ideal candidate is a professional, positive, and steady leader who communicates clearly and can handle direct conversations when necessary.

Requirements

3+ years of supervisory experience leading an office-based team (e.g., customer service, dispatch, scheduling, or claims).
Professional, positive, and firm leadership style with strong integrity and confidence for direct conversations.
Interest in growing into a senior leadership role.
Experience leading team meetings, conducting performance reviews, and coaching employees.
Experience managing office administration, including purchasing, vendor coordination, scheduling, and timekeeping.
Comfortable providing first-line tech support for Apple devices, printers, and business phone systems.
Proficient in Google Workspace and quick to learn new software.
Excellent written and verbal communication skills.
Valid driver's license.

Nice To Haves

Experience in restoration, insurance claims, property services, or another field-service industry.
Experience with job-management or dispatch software.
Bilingual English/Spanish.

Responsibilities

Lead and support the Service Coordinator team by ensuring they have the necessary tools, resources, and support.
Set clear expectations for professionalism and service, and hold the team accountable.
Run regular one-on-ones and work reviews using the Ops dashboard.
Document key workflows, assign backups, and facilitate knowledge sharing for cross-training.
Serve as the escalation point for customer concerns.
Partner with HR to interview and recommend hires to the COO.
Conduct performance reviews for direct reports.
Recommend promotions and pay changes to the COO.
Support ongoing training and professional growth for the team.
Handle difficult conversations professionally, including performance discussions and disciplinary meetings.
Manage the coordinator schedule and review/approve PTO requests.
Step in to support intake and dispatch during busy periods, absences, or large-scale storm events.
Review field technician timesheets for accuracy before each payroll.
Make timeclock corrections consistently to meet payroll deadlines.
Oversee day-to-day office operations, including supplies, purchasing, furniture, and overall office appearance.
Coordinate meetings, visitor and vendor setups, training sessions, and interview schedules.
Book department business travel and prepare itineraries.
Coordinate workspace, equipment, and system setup for new office hires.
Manage parking requests and accounts.
Serve as a go-to resource for employee questions and requests.
Provide first-line support for company phones, tablets, computers, printers, and office equipment, coordinating with outside vendors.
Manage the business phone system, including extensions, voicemail, and user setup.
Maintain the company device inventory and handle device orders and setup.
Create and update checklists, templates, and procedures.
Support special projects for the COO and leadership team.