Office Operations Assistant

Ascension•Milwaukee, WI

4d•Onsite

About The Position

This role is a full-time position, 36 hours per week, within the Rehabilitation Department at the St. Francis facility in Milwaukee, WI. The Office Operations Assistant will manage the full patient lifecycle, from greeting visitors and handling check-in/out to scheduling and confirming appointments. Key responsibilities include securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations or precertifications. The role also involves collecting patient payments (co-pays, deductibles, previous balances) and reconciling reports and deposits to ensure financial accuracy. Additionally, the assistant will handle telephone calls, screen them, take messages, and provide essential clerical support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.