Office Operations Assistant - AFHC

St. Mary's Healthcare • Amsterdam, NY

25d

About The Position

St. Mary’s Healthcare is seeking an Office Operations Assistant to support patient-facing and administrative operations. The role welcomes patients, registers them, verifies insurance, collects payments, maintains medical records, and schedules appointments and services. It also involves communicating with patients and staff, responding to records requests, managing faxes, and providing coverage or other assistance as assigned. This is a per-diem, day-shift position with hours scheduled as needed.

Requirements

• High school diploma or GED, or a minimum of three years’ experience.
• Previous customer service experience.
• Ability to organize and establish day-to-day priorities while applying critical thinking.
• Ability to multitask while remaining professional, focused, composed, and positive.
• Excellent customer service skills; integrity, friendliness, and compassion.
• Ability to establish appropriate and effective rapport with others.
• Flexibility and initiative; ability to work in a fast-paced environment.
• Effective critical-thinking and problem-solving skills.
• Proficiency with Microsoft Office products, including Word and Excel.
• Strong organizational and interpersonal skills.
• Ability to take and follow direction positively and appropriately.
• Ability to work both as part of a team and independently.
• Effective and appropriate written and oral communication skills.
• Ability to speak, read, write, and follow instructions in English.

Nice To Haves

• Previous medical office experience.

Responsibilities

• Welcome patients, enter their information into applicable systems, and verify identification.
• Use proper identification and greetings when answering phone calls; prioritize calls and messages and route them to the appropriate person or department.
• Collect patient demographic information accurately and efficiently and obtain required signatures.
• Ensure a valid order is in the medical record when necessary.
• Coordinate and communicate with staff or departments to obtain additional laboratory or imaging testing when needed.
• Assist management with quality assurance as needed.
• Obtain insurance information and scan insurance cards into the medical record.
• Use insurance verification tools and online resources, check medical necessity, and complete authorization requests as appropriate.
• Collect patient co-pays and other financial responsibilities, record payments in the medical record, and complete cash reconciliation and deposits.
• Maintain confidential medical records and obtain records needed for office visits.
• Process and respond to requests for medical information according to established policies and procedures.
• Manage incoming and outgoing faxes.
• Schedule medical office appointments, basic diagnostic testing, referrals, physical, occupational or speech therapies, surgery, and imaging services as needed.
• Provide positive patient communication and service recovery.
• Participate in the peer interviewing process as needed.
• Place calls for an ambulance as directed.
• Serve as a float or provide coverage in other departments when requested.
• Perform other duties as assigned.

Benefits

• Weekday evening shift differential of an additional 10% for eligible shifts worked.
• Weekday night shift differential of an additional 15% for eligible shifts worked.
• Weekend day shift differential of an additional 10% for eligible shifts worked.
• Weekend evening and night shift differential of an additional 21% for eligible shifts worked.

What This Job Offers

• Education Level: High school or GED