Office Manager

U.S. Oral Surgery Management•Albuquerque, NM

3d•$60,000 - $70,000•Onsite

About The Position

The Office Manager leads overall practice operations and drives outstanding patient care within assigned locations. The role is accountable for executing the financial business plan, overseeing talent development and training, and managing facility maintenance objectives. The Office Manager ensures compliance, profit-margin performance, succession planning, best-practice execution, referral development, and talent management to build an efficient and profitable practice while ensuring company standards are followed. The position oversees practice financial performance, fiscal reporting, staffing, employee performance management, patient-care processes, supplies and equipment, clinical licensure requirements, and compliance with applicable company policies and laws. It also works closely with surgeons on practice performance metrics and operational needs.

Requirements

Outstanding verbal and written communication and collaboration skills with surgeons and/or medical doctors.
Strategic thinking and a high level of accountability to direct reports.
Ability to lead with integrity and respect and effectively manage team performance.
Ability to manage practice performance through influence and direct-report relationships.
Growth mindset in day-to-day responsibilities.
Track record of delivering measurable results and making sound business decisions.
Proven ability to create a high-performing team.
Excellent patient/customer service and multitasking skills.
Ability to work through projects and drive efficiencies.
High experience with metrics and key performance indicators that contribute to 8% or greater compounded annual growth.
Strong attention to detail and accuracy while meeting short deadlines.
Well experienced with Microsoft Outlook, PowerPoint, Excel, and Word.
At least 2 years of operational leadership experience.
Ability to use hands frequently to manipulate a keyboard, telephone, files, and other equipment.
Ability to lift up to 10 pounds.

Nice To Haves

Associate degree preferred, or related years of professional leadership work experience.
Experience in the dental and/or healthcare industry preferred.

Responsibilities

Achieve revenue, expense, and profit objectives for assigned practices and help develop and drive growth budgets through marketing initiatives.
Maintain fiscal reporting procedures in compliance with company policies, including payer relations, credentialing, revenue cycle management, accounts receivable and payable, and inventory management.
Improve patient care, practice efficiency, and productivity through projects and business processes such as strategic scheduling, Leading Reach, staging, insurance verification, and treatment planning.
Communicate key practice financial performance indicators and process needs to surgeons.
Lead performance-management processes for clinical and non-clinical employees, including recognition, morale, conflict resolution, and disciplinary actions up to termination.
Supervise practice employees and foster a positive working environment aligned with company values and the practice's vision and mission.
Ensure appropriate staffing coverage; train new and existing employees on processes, policies, and procedures; and oversee employee timekeeping and overtime management.
Assess, coach, and develop employees at all levels through ongoing training and feedback.
Manage supplies, instruments, and equipment within budget and ensure treatment rooms are stocked and properly equipped.
Oversee doctors' and surgical assistants' licensure requirements and ensure clinical employees complete required annual continuing education.
Lead compliance with federal and state laws and requirements, including OSHA, HIPAA, nitrous, I-9 verification, and anti-harassment requirements, while maintaining confidentiality of sensitive information.
Perform other related duties as assigned.