Office Manager

Eye Care Partners Career Opportunities•Lake St. Louis, MO

12d•Onsite

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. The role oversees the sales, profitability, and overall operations of an office location, including team member support, merchandising, inventory management, training, and safety. The Office Manager exercises independent judgment and discretion to manage the retail operation’s performance and uses tools to support revenue and EBITDA growth. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one. The position is based in a standard office or clinical setting, with possible travel to other locations to perform essential duties. Offices are open Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 1 p.m. The manager must be available to work any shift within those hours and may occasionally need to work earlier or later.

Requirements

Management experience is required.
A high school diploma or GED is required.
Must achieve a favorable background check result as required by state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical activities described for the role, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Nice To Haves

Industry-related experience.
ABO, NCLE, and/or LDO credentials.

Responsibilities

Direct and execute the overall sales and profitability of an office location through effective execution of the Total Patient Experience.
Develop and maintain working relationships with the associated doctor or doctors and serve as a liaison between them and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to support revenue and EBITDA growth.
Motivate team members and communicate changes or news in a positive, supportive, and constructive way.
Maintain the facility, building, equipment, parking lot, and grounds to corporate standards, and enforce safety rules and requirements for HIPAA, OSHA, hazardous material handling, and waste disposal.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Oversee daily office operations, including team scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.