Office Manager

Clarkson Eyecare•Alexandria, VA

6d•$28 - $32

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience that maximizes retail sales while supporting patients’ medical needs. The role oversees the sales, profitability, and day-to-day operations of an office location, including team member support, merchandising, inventory management, training, and safety. The Office Manager uses independent judgment and discretion to manage the overall performance of the retail operation. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one.

Requirements

Management experience is required.
High school diploma or GED is required.
Must provide proof of identity and authorization to work in the United States.
Must receive a favorable background check result where required by state.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Industry-related experience.
ABO, NCLE, and/or LDO credentials; preferred but not required.
A State Optician’s License in states where required by the company.

Responsibilities

Direct and execute the sales and profitability of an office location through effective execution of Total Patient Experience (TPE).
Develop and maintain working relationships with the doctor or doctors associated with the location and serve as a liaison between them and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members by remaining positive and communicating changes or news supportively and constructively.
Maintain the facility, building, equipment, parking lot, and grounds to corporate standards, and follow safety rules and HIPAA, OSHA, hazardous-material handling, and waste-disposal requirements.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Oversee day-to-day operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.